Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Product Manager - Agent Productivity (f/m/x) role.
Rezi rewrites your resume against Tourlane's job description. Free.
Tailor your resume to this Product Manager - Agent Productivity (f/m/x) role.
Rezi rewrites your resume against Tourlane's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Product Manager - Agent Productivity (f/m/x) posting at Tourlane — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Product Manager - Agent Productivity (f/m/x) posting at Tourlane — free, in seconds.
About the Role
We are seeking a Product Manager focused on Agent Productivity to own products that shape the daily workflow of our Travel Experts. This role is crucial for improving efficiency by optimizing how agents interact with customers, manage their time, and utilize tools. A key initial mission is to revolutionize customer connection to Travel Experts, addressing inefficiencies in the current appointment system.
Responsibilities
- Own the Agent Productivity area and shape the core experience between customers and Travel Experts.
- Manage products and services including Travel Expert calendar and shift management, matching logic, Zoom Contact Center, Pre-Sales tool and processes, and CRM nurturing flows.
- Drive process changes in addition to software development, collaborating with Sales Ops, Sales leadership, and pre-sales partners.
- Define and own a clear metric tree, ensuring tracking is in place for data-driven decisions.
- Utilize AI tools to create prototypes for testing with agents and customers.
- Identify opportunities to implement automation and AI agents within the agent workflow.
- Leverage AI for research synthesis, data analysis, documentation, and stakeholder updates.
- Lead an engineering team, an Engineering Manager, and a designer, setting clear goals and managing trade-offs.
Requirements
- 4+ years in product management, with experience owning a product end-to-end where process change was as important as software.
- Proven AI fluency demonstrated in daily work.
- Comfort with data, including defining metrics and critically evaluating pilot and experiment results.
- Strong judgment on scope, with the ability to break down large ideas into manageable stages.
- Experience driving change with operational department stakeholders.
- Excellent communication skills in English.
- German language skills are a strong plus.
- French language skills are a plus.
- Experience with Zoom Contact Center or other call infrastructure is nice to have.
- Experience with Salesforce or CRM tools like Braze is nice to have.
- Previous roles in the travel industry are nice to have.
Skills
- Product Management
- AI
- Data Analysis
- Prototyping
- Process Improvement
- Stakeholder Management
- Communication
- Zoom Contact Center
- Salesforce
- CRM
Location
- Berlin
Work Type
- Hybrid
- Remote
Experience Level
- 4+ years
Benefits
- Flexible working setup
- Hybrid/Remote model
- 2 days per week in the Berlin office
- Internal travel discounts
- Outside travel industry discounts
- Annual €1500 self-development budget
- Program to work abroad (5 months per year)
- Support for diverse communities
- Dog-friendly office
About the Company
- Tourlane is a traveltech company on a mission to provide the best experience in travel.
- We aim to help customers discover the world and create lasting memories by offering personalized, multi-stop trips to 60 destinations worldwide.
- With over 150,000 travelers in the DACH region, France, and the US, we are becoming a leading travel company in Europe and globally.
- We celebrate diversity with 40+ languages and cultures represented at our HQ.