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About the Role
dWELL is seeking a passionate, detail-oriented, and innovative Operations Manager to oversee daily operations across recovery residences, support staff and resident services, and ensure a high-quality residential experience. This role is crucial for strengthening operational systems, improving processes, and supporting the continued growth and effectiveness of dWELL's mission.
Responsibilities
- Oversee and implement day-to-day operations across recovery housing programs, coordinating operational priorities, resources, and facility needs.
- Partner with program leadership to coordinate staffing schedules, shift coverage, and transitions, and collaborate with HR on onboarding, training, and staff development.
- Lead operational quality assurance and compliance efforts, including medication management audits, resident charts, and policy adherence.
- Oversee the coordination of resident services, including admissions, orientations, move-ins/outs, and community engagement activities.
- Oversee facility operations and safety, including inspections, maintenance, repairs, inventory, and purchasing.
- Support financial and administrative operations, including budgeting, expense monitoring, and operational reporting.
- Participate in the on-call rotation, providing guidance during urgent situations.
Requirements
- Bachelor's degree or relevant certification in human services, social services, psychology, operations management, or a related field.
- 3–5 years of relevant experience in operations, residential services, behavioral health, or a related field.
- Experience coordinating staff, managing workflows, or overseeing day-to-day operations.
- Experience in recovery housing, mental health, addiction treatment, or other residential care settings preferred.
- Knowledge of trauma-informed practices, residential safety standards, compliance requirements, and quality assurance processes preferred.
- Strong interpersonal and communication skills.
- Ability to collaborate across multidisciplinary teams and navigate sensitive or high-pressure situations professionally.
- Proficiency with administrative systems, documentation platforms, scheduling tools, and operational reporting.
- Experience with electronic medication management systems such as OneStep or Kipu preferred.
- CPR/First Aid certification or willingness to obtain certification.
- Ability to lift 20–40 lbs occasionally.
- Ability to stand, walk, or respond quickly during emergencies.
- Ability to walk multiple levels of stairs multiple times daily.
- Must be able to complete facility rounds and inspections.
- Must be able to perform extensive standing, walking, and climbing; to lift up to 50 lbs regularly, to transport and stock assigned supplies and materials.
- Must be able to bend, stoop, and climb to reach materials.
Skills
- Interpersonal skills
- Communication skills
- Collaboration
- Problem-solving
- Operational oversight
- Staff coordination
- Workflow management
- Quality assurance
- Compliance
- Record keeping
- Budgeting
- Expense monitoring
- Reporting
- Trauma-informed practices
- Residential safety standards
- Administrative systems proficiency
- Documentation platforms proficiency
- Scheduling tools proficiency
- Electronic medication management systems proficiency
Location
- New York City
Work Type
- Full-time
Experience Level
- 3-5 years
Education Level
- Bachelor's degree or relevant certification
Salary/Compensations
- $72,000 - $82,000
Benefits
- Comprehensive medical, dental, and vision insurance
- 401K with up to 3% company match (fully vested after 3 years)
- Flexible PTO
- 12 weeks Paid Parental Leave after one year of service
About the Company
- Since 2020, dWELL has been an affirming recovery housing program supporting young adults in their transition to independence through residences and a community-based approach.
- dWELL provides a personalized, foundational, skills-based model that helps young adults pursue their individual life goals.
- We are family-owned and operated, offering a close-knit culture that emphasizes teamwork, trust, and a personal connection with every member of our team.
Equal Opportunity
- Dwell is an equal opportunity employer. We consider applicants for all positions on the basis of merit, qualifications and business needs, and without regard to race, color, national origin, religion, sex, gender identity, age, disability, alienage or citizenship status, ancestry, marital status, partnership status, creed, sexual and reproductive health decisions, genetic predisposition or carrier status, sexual orientation, uniformed service or veteran status, familial status, status as a victim of domestic violence or any other status or characteristic protected by applicable federal, state or local laws.