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About the Role

The Team Lead (TL) provides clinical and administrative leadership within the CSIDD/NYSTART program, supporting Clinical Coordinators and ensuring responsive, high-quality services. This role involves supervision, clinical triage, crisis response support, and collaboration with community and cross-system partners. The TL participates in crisis on-call coverage, supports crisis planning and documentation, and works closely with leadership to maintain program effectiveness and compliance.

Responsibilities

• Provides administrative supervision to CSIDD/NY START clinical coordinators and daily clinical triage support.
• Maintains linkages and relationships with community partners.
• Ensures coordination of support meetings and crisis plans for individuals served.
• Shares on-call responsibilities and responds promptly via telehealth or in-person within two hours of a crisis call.
• Participates in recurring meetings with the leadership team, clinical team, and resource center.
• Develops cross-systems crisis plans, intake/assessments, intervention and outcomes, and other applicable documentation of services provided.
• Maintains a small, active caseload (about 5 cases) until coordinator certification is achieved; caseload will be fluid and temporary thereafter to support clinical coordinators.
• Performs additional responsibilities as requested or necessary, including supporting alternate locations when assigned.
• Attends in-service training, clinical and academic conferences, workshops, and other educational presentations.
• Addresses emergency situations according to established policies and procedures and ensures timely communication.
• Ensures electronic records and daily data inputs are maintained.
• Ensures all required documentation is maintained in records in the prescribed manner.
• Attends and participates in staff meetings and in-services.
• Ensures all required documentation (paper and electronic) is completed/processed appropriately, in a timely manner, and meets quality and compliance thresholds.
• Performs other duties as assigned.
• Communicates respectfully with all people, including those supported, supervisors, team members, and community members.
• Complies fully with FREE’s confidentiality policies.
• Meets all safety training requirements; adheres to all safety policies and reports any unsafe conditions.
• Coordinates, supports, attends, and participates in all required events, meetings, reviews, and committees, including those outside standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct, as well as applicable laws and regulations.
• Ensures compliance with FREE policies, procedures, and operating standards.
• Implements a continuous quality improvement process for department services and administrative functions.
• Assists in the development, implementation, and administration of Human Resources policies and programs, including compliance with Equal Employment Opportunities and Affirmative Action Programs.

Requirements

• Minimum of one (1) year of experience providing services to people who have intellectual and developmental disabilities, and mental health diagnoses, and/or challenging behavior needs required.
• Three (3) years of experience preferred.
• Supervisory experience preferred.
• Must be a certified START coordinator within 12 months of employment as a team leader.
• Valid CPR/First Aid and SCIP certifications (provided upon hire if needed).
• Ability to adhere to a flexible schedule that reflects the needs of the program(s).
• Ability to maintain on-call responsibilities, as required.
• Valid driver’s license and satisfy criteria to be an agency driver required.

Skills

• Ability to effectively understand and communicate verbally with staff and the individuals we serve.
• Excellent writing, computer, organizational, interpersonal, problem-solving, and analytical skills.
• Knowledge of OPWDD, NCSS, and CSIDD practices, policies and regulations.
• Computer literacy required; familiarity with Microsoft Office Suite.
• Ability to maintain a calm demeanor when responding to crises.
• Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essential.

Location

• In-person

Work Type

• Full-time

Experience Level

• Minimum 1 year experience
• 3 years experience preferred
• Supervisory experience preferred

Education Level

• Master’s degree in social work, counseling, psychology or human service field required.
• LMSW, LMHC, LCSW or similar licensure preferred.

About the Company

• FREE provides reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE.

Equal Opportunity

• Assists in the development, implementation, and administration of Human Resources policies and programs, including compliance with Equal Employment Opportunities and Affirmative Action Programs.