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About the Role
IT Service Continuity Management (ITSCM) ensures IT services are available quickly during technical disruptions, minimizing impact on business operations, downtime, costs, and reputational damage. This role involves validating existing Business Impact Assessments (BIAs), establishing processes for new BIAs, developing technology-focused recovery plans, and updating Business Continuity and Disaster Recovery (BCDR) plans with client partners. The role also supports onboarding services into the CMDB for effective BIAs.
Responsibilities
- Validate existing Business Impact Assessments for all Technology services.
- Establish the process for completing new BIAs for upcoming services.
- Develop recovery plans focused on Technology services.
- Work alongside client Business Continuity partners to update BCDR.
- Support onboarding remaining services into the CMDB to facilitate BIAs.
- Develop and establish effective, standardized processes for incident management to enable service continuity.
- Identify potential threats such as cyberattacks, equipment failures, or human error.
- Develop strategies to reduce the risk of incidents, such as redundancy and backup systems.
- Mitigate risks with a Service Continuity Plan.
- Create recovery plans and procedures agreed with the Business to ensure IT services can be restored quickly within agreed service levels.
- Plan and conduct testing, including desktop exercises, to ensure plans work as intended.
- Establish a process for regular testing and training.
- Manage line reports.
Requirements
- Strong track record of performing in a Service Continuity role.
- Experience ideally within an ITIL & Public Sector environment.
- Proven track record in delivery in a similar role.
- Relevant qualifications, skills, and experience in Service Continuity Management, including development and management of Business Continuity plans.
- Proven skills and experience working in a Public Sector role.
- Experience in working in an ITIL environment.
- Proven experience in communicating with a variety of stakeholders at different levels.
- Strong team working skills.
- Able to work without supervision.
- Strong inter-personal skills.
- Must have or be willing to undergo Security Clearance.
- Must complete a Baseline Personnel Security Standard as part of the onboarding process.
Skills
- Service Continuity Management
- Business Continuity plans development and management
- ITIL
- Incident Management
- Risk Analysis
- Recovery Planning
- Testing and Training
- Stakeholder Communication
- Teamwork
- Supervision
- Inter-personal skills
Location
- UK-based
Work Type
- Full-time
Experience Level
- Minimum ITIL Foundation Certificate or Service Operations Lifecycle module preferable
- Management of line reports
Education Level
- ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable)
Benefits
- Autonomy to develop and grow skills and experience
- Part of exciting project work making a difference in society
- Strong, inspiring and thought-provoking leadership
- Supportive and collaborative environment
- Development opportunities including LinkedIn Learning, management development programme, and training
- Wellness support via 24/7 confidential employee assistance programme
- Social events including office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays
- Commitment to charitable causes
- 25 days of annual leave plus bank holidays
- Option to buy 10 extra days of annual leave each year
- 2 paid days per year to volunteer
- Salary Exchange Scheme pension with 4% employer contribution and 5% employee contribution
- Life Assurance of 4 times base salary
- Non-contributory Private Medical Insurance (spouse and dependants included)
- Non-contributory Worldwide Travel Insurance (spouse and dependants included)
- Enhanced Maternity and Paternity Pay
- Season ticket loan
- Cycle to work scheme
About the Company
- Methods is a £100M+ IT Services Consultancy partnered with central government departments and agencies to transform the UK public sector.
- Established over 30 years ago and UK-based, Methods applies skills in transformation, delivery, and collaboration to create end-to-end business and technical solutions.
- Solutions are people-centred, safe, and designed for the future.
- Methods' human touch differentiates it from competitors.
- People, technology, and data are at the heart of the company, focusing on creating value and sustainability for clients, staff, communities, and the planet.
- Methods supports client project success through collaboration, skill sharing, and problem-solving.
- The company culture encourages having fun while working hard, embracing mistakes, and learning from them.
- Predominantly focused on the public sector, Methods is expanding its private sector client portfolio.
- Methods was acquired by the Alten Group in early 2022.