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About the Role
As Principal, Strategy & Solutions, you will play a pivotal role in shaping our largest and most strategic client engagements, bringing senior strategic expertise to enterprise clients and priority pursuits. You will help Client Leaders win bigger by providing solution leadership, multi-disciplinary business development acumen, and delivery oversight on Bond's largest, most complex, multi-practice opportunities. You shape the overall solution, reach more senior buyers, and bring more of Bond to our priority accounts. You will report to the SVP, Customer Experience (CX), as a separate function outside CX.
Responsibilities
- Join weekly triage and help the Client Leader frame the opportunity.
- Decide whether a Solution Architect is also required.
- Own solution shape and architecture.
- Decide which practices and partners play what role.
- Co-lead the Solution Development Meeting.
- Own final proposal scope and the proposal story.
- Calibrate effort estimates and support pricing strategy.
- Reach VP and C-suite decision-makers alongside the Client Leader.
- Bring bigger ideas to designated accounts before a brief lands.
- Lead the handoff meeting.
- Stay attached through delivery, oversee shared deliverables and run sponsor reviews to protect client outcomes.
- Build the 3-year account roadmap with the Client Leader and the pod.
- Coach Solution Architects, Solution / Discipline Leads and a pool of high-potential juniors.
- Contribute to reusable integrated offers.
Requirements
- Bachelor's degree required. Master's degree, preferably an MBA.
- 15+ years of working experience in a professional services, agency or consulting environment.
- Proven track record shaping and winning large, multi-practice, multi-year engagements with C-suite and enterprise buyers.
- Deep expertise in at least one of Customer Experience, Loyalty, CRM, Brand Engagement or Data & Analytics, with working fluency across the others.
- Proven track record of bringing new integrated offerings to market and blending multi-disciplinary approaches into differentiated solutions.
- Financial acumen: scoping, effort estimation, pricing strategy and engagement profitability.
- Experience overseeing delivery and sponsor reviews on complex programs.
- Strong collaboration and interpersonal skills: able to counsel, coach and develop others and achieve results through them.
- Outstanding presentation skills.
- Excellent verbal and written communication, with the ability to influence executives.
- Excellent ability to build and maintain strong client relationships.
- Ability to work across markets, including Canada, the US, the UK and continental Europe.
Skills
- Customer Experience
- Loyalty
- CRM
- Brand Engagement
- Data & Analytics
- Solution leadership
- Business development
- Delivery oversight
- Financial acumen
- Collaboration
- Interpersonal skills
- Presentation skills
- Verbal communication
- Written communication
- Client relationship building
Location
- Canada
- US
- UK
- Continental Europe
Work Type
- Hybrid work model
Experience Level
- 15+ years of working experience
Education Level
- Bachelor's degree
- Master's degree
- MBA
Salary/Compensations
- Exceed $200,000 CAD
Benefits
- Hybrid work model
- Flexible vacation
- Social events
- Competitive healthcare and wellness benefits
- Medical
- Dental
- Vision
- Health Care Spending Account
- Employee Assistance Program
- Access to 24/7 virtual healthcare and/or consultation services
- Retirement planning assistance with company matching
- Access to learning programs
- Mentorship
- Stretch projects
- Internal mobility
- Recognition programs for individual and team achievements
- Peer-nominated awards
- Service anniversaries
About the Company
- At Bond, we build growth and loyalty for some of the world’s most recognized brands.
- Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.
Equal Opportunity
- Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
- We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.