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About the Role

The Administrative Director of Programs (ADP) is a key member of the senior leadership team, responsible for overseeing daily program operations, supervising program leadership, and ensuring effective service delivery across residential programs. The ADP acts as a liaison between program leadership, external stakeholders, regulatory agencies, and Little Flower Children and Family Services to enhance communication, coordination, and efficiency.

Responsibilities

Provide direct supervision, leadership, coaching, and performance oversight to designated program directors and program leadership staff.
Establish clear expectations and accountability measures for effective program management and service delivery.
Conduct regular supervisory meetings with program leadership to review operational performance, staffing, program challenges, and emerging needs.
Support program leadership in addressing personnel matters, operational concerns, and performance improvement in collaboration with Human Resources.
Promote consistent implementation of agency policies, procedures, and operational standards across programs.
Support leadership development, effective communication, and collaboration among program management teams.
Oversee daily program operations to ensure safe, effective, and efficient service delivery.
Serve as a primary point of contact for operational matters requiring administrative guidance, intervention, or escalation.
Collaborate with program leadership to identify and resolve operational challenges, staffing concerns, and service delivery issues.
Monitor program operations for adherence to agency expectations, procedures, and regulatory standards.
Provide onsite administrative leadership and respond to urgent operational matters.
Identify opportunities to strengthen operational processes, improve communication, and enhance program effectiveness.
Collaborate with the Quality Assurance/Quality Improvement (QA/QI) team to ensure program compliance with federal, state, local, and agency requirements.
Partner with QA/QI and program leadership to review audit findings, monitoring reports, incident trends, and support corrective action plans.
Ensure program leadership responds appropriately and timely to compliance concerns and recommendations.
Promote a culture of accountability, quality service delivery, safety, and regulatory compliance.
Serve as a key liaison between St. John’s program leadership, external stakeholders, government oversight agencies, and community partners.
Maintain effective working relationships with representatives of the Administration for Children’s Services (ACS), Office of Children and Family Services (OCFS), and other applicable regulatory entities.
Coordinate communication and collaborative efforts with Little Flower Children and Family Services to support shared organizational initiatives.
Represent the agency at designated stakeholder meetings, interagency discussions, and program-related meetings.
Facilitate timely communication, follow-up, and resolution of issues raised by external stakeholders and oversight agencies.
Promote professional, collaborative relationships that support the agency’s mission and the needs of youth and families.
Serve as the agency’s designated point person and primary administrative liaison for matters involving the New York State Justice Center.
Coordinate agency responses to Justice Center inquiries, investigations, and requests for information.
Monitor the timely completion of required follow-up activities, documentation, and administrative responses related to Justice Center matters.
Collaborate with program leadership, Human Resources, QA/QI, and other departments to address findings and implement corrective actions.
Monitor the implementation of corrective actions and ensure concerns are escalated to the Executive Director.
Support agency-wide adherence to Justice Center reporting requirements, policies, and procedures.
Support the Executive Director in advancing organizational priorities, operational initiatives, and program improvement efforts.
Participate in senior leadership meetings, strategic planning discussions, and agency-wide initiatives.
Collaborate with program leadership and the Finance Department in monitoring program budgets, staffing resources, and operational expenditures.
Assist with the development, review, and implementation of program-related policies, procedures, and operational protocols.
Facilitate communication and coordination across programs to ensure alignment with organizational goals.

Requirements

Minimum MSW or related MA degree.
Minimum 7 years of progressive experience in the non-profit sector, preferably within the child welfare system.
At least 5 years of supervisory experience.
Strong writing and presentation skills.
Training experience is a plus.
This position may require travel between 2 to 3 residential programs located in Queens, Staten Island, or Brooklyn.
Travel to St. John’s administrative offices for meetings, trainings, etc. is also required.

Skills

Program Leadership
Supervision
Coaching
Performance Oversight
Accountability Measures
Operational Performance Review
Personnel Matters Support
Policy Implementation
Leadership Development
Effective Communication
Collaboration
Daily Program Operations Oversight
Service Delivery
Problem Resolution
Regulatory Standards Adherence
Onsite Administrative Leadership
Process Improvement
Quality Assurance/Quality Improvement (QA/QI)
Compliance Monitoring
Corrective Action Planning
Stakeholder Relations
Interagency Coordination
Justice Center Coordination
Administrative Liaison
Budget Monitoring
Fiscal Responsibility
Policy Development
Procedure Development
Organizational Goal Alignment

Location

Queens
Staten Island
Brooklyn

Work Type

Onsite
Travel between programs

Experience Level

7 years progressive experience in non-profit sector
5 years supervisory experience

Education Level

MSW or related MA degree

About the Company

Founded in 1826 as a home for orphaned children, St. John’s has evolved into a nonprofit social services agency providing residential care to New York City youth involved in the child welfare and juvenile justice systems.
We offer holistic, trauma-informed support to young people up to age 21.
Our main campus in Rockaway Park, Queens, houses a Residential Treatment Center, Close to Home Non-Secure Placement programs, administrative offices, clinical services, and an on-site NYC Department of Education school.
We also operate a Non-Secure Detention residence in Richmond Hill and Limited Secure Placement programs in Brooklyn and Staten Island.
St. John’s is dedicated to helping youth heal, grow, and build the skills they need to achieve their goals and return to family or a stable, supportive environment as engaged members of their communities.