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About the Role
Deliver excellent customer service and support branch operations in our Williamsville and West Seneca offices. Grow our team of relationship-focused banking professionals committed to helping our customers and communities thrive.
Responsibilities
- Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services.
- Provides a broad range of consumer services to clients of the branch, including accepting deposits, cashing checks, accepting utility bill payments, selling Cashiers checks, Money Orders, Certified Checks, accepting loan payments, safe deposit box rent, and other related payments.
- Processes night deposits and mail deposits.
- Processes all transactions within approved authority and operating policy.
- Maintains a thorough knowledge of the features and benefits of all company consumer products and services.
- Adheres to operational controls including legal, corporate and regulatory procedures.
- Maintains an awareness of new business opportunities with clients and refers clients to appropriate personnel.
- Maintains an approved level of cash, turns in excess and mutilated cash.
- Prepares daily settlement and proof of cash transactions.
- Balances cash drawer accurately and efficiently on a daily basis.
- Reports any discrepancies to the supervisor.
- Maintains an acceptable Teller Standard Score by achieving referral goals and maintaining an acceptable balancing record.
- Prepares reports relating to the function, e.g. currency transaction, BSA reports.
- Prepares and scans all teller work per guidelines.
- Greets clients and visitors in a pleasant and courteous manner.
- Directs clients and visitors to the proper person or department.
- Answers general questions and provides general information on company products and services.
- Assists with the coordination of inventory.
- Assists in maintaining a beautiful physical environment in all public areas.
- Provides safe deposit box services to clients.
- Provides support in non-paying and receiving activities, e.g. new accounts, loans.
- Balances and/or services ATM machines.
- Performs vault duties as assigned, including ordering cash, maintaining vault book and managing target cash levels.
- Verifies and wraps coin for vault cash control purposes.
- Conforms to General Performance Expectations.
Requirements
- Must be able to support multiple branch locations as needed.
Skills
- Proficient analytical skills
- Proficient mathematic skills
- Proficient communication skills
- Proficient interpersonal skills
- Proficient sales skills
- Proficient eye-hand coordination
- Basis computer skills
- Proficient reading skills
- Proficient writing skills
- Proficient grammar skills
- Proficient math skills
Location
- Williamsville
- West Seneca
Work Type
- Full-time
Experience Level
- Up to one year of experience in a customer service position
Education Level
- High School Diploma or equivalent with an emphasis in a business curriculum
Salary/Compensations
- $18 to $22 hourly
Benefits
- Profit Sharing/401K Plan
- Health, Dental & Vision Insurance
- Tuition Reimbursement
- Paid time off
- Employee Assistance Program
About the Company
- As a proud community bank, we take our commitment to the neighborhoods we serve seriously.
- Investing in our communities is how we say thank you to the people and businesses that make this region a remarkable place to live and work.
- Chemung Canal Trust Company, N.A., including its divisions Capital Bank and Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential.
Equal Opportunity
- EEO/AA Including Veterans and Disabled.