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About the Role

The Environmental Services Assistant is responsible for maintaining high standards of cleanliness and presentation across various areas of the shopping centre, including public, back-of-house, car park, and waste areas. This role contributes to a positive visitor experience and supports environmental sustainability through effective waste management.

Responsibilities

Deliver consistently high standards of cleanliness across all public and staff areas.
Provide excellent customer service, maintaining a professional and welcoming environment.
Respond to customer queries, feedback, and complaints in line with company procedures.
Follow all departmental procedures, schedules, and cleaning specifications.
Manage waste from the mall appropriately, including safe handling, sorting, and disposal in line with recycling procedures.
Maintain sanitary facilities to a high standard, ensuring supplies are replenished.
Clean a wide range of areas including floors, toilets, washroom facilities, windows, walls, signage, fixtures, stairwells, lifts, escalators, offices, staff areas, communal spaces, external entrances, walkways, and landscaped areas.
Complete required documentation including task checklists and following cleaning schedules.
Ensure compliance with health and safety regulations, including COSHH and use of PPE.
Safely dispose of clinical waste and sharps in accordance with policy.
Report maintenance defects and hazards promptly.
Work closely with colleagues and supervisors to ensure smooth operations.
Attend training sessions and team meetings as required.
Uphold all company health, safety, and operational standards at all times.
Act as an ambassador for the centre, promoting a positive image of the team and organisation.
Carry out any other reasonable duties as requested by management.
Operate cleaning machinery safely and effectively (e.g. scrubber dryers, vacuum cleaners, pressure washers, escalator cleaners, high level cleaners).

Requirements

Ability to work both individually and within a team.
Capable of carrying out duties without constant supervision.
Proactive in ensuring area of responsibility meets the highest possible standards of cleanliness and safety.
Ability to handle heavy equipment and machinery used in waste recycling processes.
Ability to walk, bend, push, pull and repetitively lift during working hours.
Self-motivated with ability to identify and complete needed tasks without direct supervision.
Good communication skills both verbal and written.
Flexible/supportive team player.
1 to 3 years’ proven experience working as a waste operative/cleaner.
Knowledge of cleaning chemicals, proper storage and disposal methods.
Ability to operate complex machinery (after training) such as compactors, balers and ride on cleaning machines.

Skills

Confident/friendly disposition
Good communication skills both verbal and written
Flexible/supportive team player
Knowledge of cleaning chemicals
Knowledge of proper storage and disposal methods
Ability to operate complex machinery
Excellent customer care skills

Work Type

40 hours/week
Shift Pattern 4 on 2 off / 9 Hour Shift (Unpaid Break 1hr)

Experience Level

1 to 3 years’ proven experience working as a waste operative/cleaner

Education Level

Cleaning related qualifications such as BICS (Desirable)
Hold a full UK driving Licence (Desirable)

Salary/Compensations

£12.71 per hour

About the Company

The Environmental Services Assistant plays a vital role in maintaining exceptional standards of cleanliness and presentation throughout the shopping centre, working with front-of-house mall, back-of-house, car park and waste areas.
As a key representative of the centre, you will contribute to creating a positive and lasting impression for all visitors.
You will also support the delivery of effective waste management and recycling services, contributing to environmental sustainability and operational performance while promoting a positive image of the centre and its surroundings.