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About the Role
Rakuten Kobo's eReader team is seeking a QA Intern to ensure high-quality software and reading experiences on our eReader platform. This role involves working with cross-functional teams to validate features, investigate issues, and support testing. You will also help maintain our test infrastructure and device ecosystem, ensuring teams have necessary resources for development and testing. This position offers practical experience in software quality assurance, device testing, troubleshooting, and test environment management, building a foundation for future careers in QA Engineering, Software Development, or Test Automation.
Responsibilities
- Execute functional, regression, integration, and system testing on eReader software and devices.
- Create, maintain, and execute test cases and test plans for new and existing features.
- Document, track, and verify software defects with clear reproduction steps and supporting information.
- Validate bug fixes and help identify potential quality risks prior to release.
- Participate in feature reviews and testing discussions to understand quality expectations and release criteria.
- Collaborate with QA Engineers and developers to investigate issues and improve product quality.
- Contribute to the continuous improvement of testing practices, documentation, and team processes.
- Assist with the maintenance and day-to-day operation of Kobo's test lab and testing environments.
- Prepare and configure eReaders, test devices, and related equipment to support development and testing activities.
- Help maintain device inventories and ensure teams have access to necessary devices, software, and tools for testing.
- Support troubleshooting efforts by collecting diagnostic logs, reproducing issues, and assisting with investigations.
- Contribute to improving test lab organization, documentation, and operational processes.
Requirements
- Enrolled in Computer Science, Software Engineering, Computer Engineering, or a related technical program.
- Familiarity with at least one programming or scripting language such as Python.
- Basic understanding of software development and testing concepts.
- Strong organizational and documentation skills.
- Experience using common productivity and collaboration tools.
- Strong verbal and written communication skills.
- Passionate about technology and software quality.
- Curious, detail-oriented, and eager to learn.
- Strong analytical and problem-solving skills.
- Organized and capable of managing multiple tasks and priorities.
- Comfortable working independently while collaborating effectively with cross-functional teams.
- Interested in software testing, quality engineering, software development, or technical operations.
- Enjoys troubleshooting and understanding how systems and devices work.
Skills
- Python
- Software development concepts
- Testing concepts
- Organizational skills
- Documentation skills
- Productivity tools
- Collaboration tools
- Verbal communication
- Written communication
- Git
- Jira
- Linux
- Command-line tools
- Scripting
- Mobile devices
- Embedded devices
- Consumer electronics devices
- Automation
- Continuous integration
- Test infrastructure
- Hardware troubleshooting
- Software troubleshooting
- Networking issues troubleshooting
Location
- Toronto
Work Type
- Hybrid
- Intern
Experience Level
- Intern
Education Level
- Enrolled in Computer Science, Software Engineering, Computer Engineering, or a related technical program.
Benefits
- Flexible hours
- Hybrid remote working environment
- Subsidized in-office lunches
- Four extended long weekends in the summer
- Talent and development training budget
- Free Kobo device
- Free weekly e-book or audiobook
- Weekly Kobo Spark sessions
- Dog friendly office
About the Company
- Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries.
- Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps.
- Kobo is a part of the Rakuten group of companies.
Equal Opportunity
- Rakuten Kobo Inc. is an equal opportunity employer.
- Accessibility accommodations for candidates with disabilities participating in the selection process are available on request.
- Any information received related to accommodation needs of applicants will be addressed confidentially.