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About the Role
This role serves as the central strategic "voice of the business" for future-state feature exploration, capability enhancements, and roadmap prioritisation across NET-A-PORTER and MR PORTER. Sitting at the intersection of commercial strategy, site operations, and digital experience, this role is responsible for establishing business intake governance, running prioritisation forums with senior stakeholders, defining business requirements, and driving the feature backlog before handing off to Product and Engineering teams.
Responsibilities
- Design, own, and lead the central intake process for business feature requests, site capabilities, and operational tooling enhancements across all business departments.
- Facilitate regular prioritisation forums and collaborative discovery workshops and hackathons with senior business leaders across Trading, Marketing, Personal Shopping, Customer Care, and Operations to review feature intake, evaluate commercial value, and establish roadmap consensus.
- Translate big-picture commercial opportunities into clear, structured business requirements documentation and user scenarios.
- Own and curate the internal business feature backlog and prioritisation framework, ensuring commercial impact, brand guidelines, and operational trade-offs are clearly evaluated prior to technical handoff.
- Partner closely with Product Managers, Technical Leads, and Engineering teams during early discovery phases to represent business interests, challenge scope, and establish business success criteria without solutionising code.
- Collaborate with Site Operations and trading teams to define operational readiness criteria, training needs, and change management strategies to ensure seamless adoption of newly released capabilities.
- Oversee post-launch feature impact alongside business owners, tracking adoption, commercial outcomes, and operational learnings to continuously refine future backlog priorities.
Requirements
- Senior experience in digital product management, business analysis, site operations, or strategic capability delivery within a complex, large-scale luxury or e-commerce environment.
- Strong strategic and commercial acumen, skilled at evaluating complex trade-offs.
- Exceptional senior stakeholder management, workshop facilitation, and influencing skills, with proven experience driving consensus across senior commercial, trading, and operational leadership.
- Expertise in framing ambiguous business problems, running discovery hackathons and ideation sessions, and drafting comprehensive business requirements documentation.
- Deep understanding of digital customer journeys, search and recommendation tooling, CMS and PIM workflows, and retail operational processes.
- Self-directed leader comfortable operating at a senior level as an individual contributor without direct reports, acting as the primary advocate for business needs across tech and operational teams.
Skills
- Digital product management
- Business analysis
- Site operations
- Strategic capability delivery
- Strategic acumen
- Commercial acumen
- Stakeholder management
- Workshop facilitation
- Influencing skills
- Framing ambiguous business problems
- Running discovery hackathons
- Ideation sessions
- Drafting business requirements documentation
- Digital customer journeys
- Search and recommendation tooling
- CMS workflows
- PIM workflows
- Retail operational processes
Location
- Shepherd's Bush
Work Type
- Hybrid
- 4 days in office
Experience Level
- Senior
Benefits
- Competitive salary
- Pension that both you and the company contribute to
- Portal with an array of discounts on things like theme park and cinema tickets
- Famous staff discount along with exclusive staff sales
- Private healthcare for you and your family
- Flexible working
About the Company
- NET-A-PORTER is the leading luxury fashion destination for women.
- The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women.
- Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling.
- NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments.
- PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.
- NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.
Equal Opportunity
- LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply.
- We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers.
- We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
- If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.