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About the Role
As a Care Coordinator at Confluent Health, you will be the first point of contact for patients, setting the tone for their experience with warmth and professionalism. This dynamic role requires strong organizational skills and the ability to manage multiple tasks in a fast-paced environment, directly impacting patient care and clinical team efficiency.
Responsibilities
- Create a welcoming, professional first impression for patients, visitors, and referral sources.
- Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
- Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
- Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
- Collect copays, balances, and other patient payments accurately and professionally.
- Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.
Requirements
- High School Diploma or GED.
- At least one year of experience in a customer-facing or patient-facing role (e.g., retail, hospitality, call center, medical reception).
- Demonstrated ability to manage multiple tasks while staying organized and detail-oriented.
- Comfortable and confident communicating on the phone.
- Basic computer proficiency, including learning new systems, scheduling software, email, and spreadsheets.
- No prior medical experience required; comprehensive training is provided.
Skills
- Organization
- Detail-oriented
- Phone communication
- Customer service
- Patient interaction
- HIPAA compliance
- Basic computer proficiency
- Scheduling software navigation
- Spreadsheet use
- Email communication
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1+ year experience
Education Level
- High School Diploma or GED
Salary/Compensations
- $20-$21/Hourly
Benefits
- Generous paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- 401(K) with a 4% employer match
- Comprehensive training (EMR navigation, insurance fundamentals, scheduling workflows, phone etiquette)
- Structured onboarding
- Ongoing support from clinic leadership
- Clear growth pathways
About the Company
- Confluent Health, LLC and its affiliates are committed to building a diverse and inclusive workforce.
Equal Opportunity
- Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com.