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About the Role
The Account Manager is responsible for managing the Client Relationship with respect to all products and services. This role assists with coordination of delivering new services, ongoing service delivery, and issue resolution. The Account Manager also works with assigned accounts to identify new business opportunities and renew existing services.
Responsibilities
- Provide Program Management expertise in managing Service Level Agreements and other aspects of the Client contractual agreement.
- Communicate effectively with peers, superiors, subordinates, and C-Level Executives.
- Coordinate all Client communications including weekly and monthly reporting, crisis management and escalations.
- Maintain proactive customer communication to foster a high touch Relationship.
- Develop and maintain project plans and action item lists.
- Conduct regular customer status meetings to keep projects and actions on track.
- Schedule and lead effective team meetings which will include field and/or corporate resources.
- Successfully interact with other organizations within Databank to deliver seamless implementations & service to Clients.
- Serve as an escalation point 24/7 for production impacting incidents.
- Incident report review and distribution.
- Facilitate resolution of issues pertaining to billing, AR, credit requests and billing disputes.
- Facilitate order process for customer moves, adds, changes, and disconnects.
- Provide regular AM audits to ensure an accurate depiction of services, contacts, and procedures.
- Prepare, schedule and facilitate regular customer account reviews on a quarterly basis.
- Other duties as assigned
Requirements
- Bachelor’s degree or equivalent experience
- 5+ years in Sales Account Manager
- 3-5 years in Data Center, Telecom, IT, Cloud, Managed Services and Networking
- Proficiency in MS Word, Excel, PowerPoint & Visio
Location
- Dallas, TX
Work Type
- Full-time
Experience Level
- 5+ years
Education Level
- Bachelor's degree or equivalent experience
Benefits
- Health, Dental, and Vision packages
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- 401k with company match
- Paid Time Off and Holidays
About the Company
- DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure.
- DataBank’s managed data center services are anchored in world-class facilities.
- Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives.
- DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.
Equal Opportunity
- DataBank is proud to be an Equal Opportunity Employer.
- Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.