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About the Role
Join Baker Tilly US, LLP (BT) as a Sage Intacct Customer Support Senior Specialist. This role involves working directly with project customers, providing end-user support, and collaborating with internal consultants and external vendors to resolve issues within the Sage Intacct environment. As one of the fastest-growing firms, BT offers career growth, flexibility, and meaningful relationships.
Responsibilities
- Reviewing, assigning, and/or taking ownership of customer support tickets daily, responding promptly to customers.
- Determining a course of action upon review of case tickets.
- Testing possible solutions in demonstration environments.
- Adding internal comments to variations of potential solutions and contacting customers with possible solutions.
- Escalating issues without immediate resolution to internal management or Sage Intacct’s customer support and/or engineering.
- Following up regularly on outstanding tickets.
- Delegating certain issues to the implementation or technical services team for highly configured instances of the software.
- Corresponding throughout the issue resolution process in a timely manner.
- Other duties as assigned.
- Learning and growing from direct on-the-job coaching and mentoring.
- Participating in firm-wide learning and development programs.
- Utilizing entrepreneurial skills to network and build strong relationships internally and with clients.
- Supporting the growth and development of team members through the Baker Tilly Care and Teach philosophy.
- Enjoying friendships, social activities, and team outings that encourage a work-life balance.
Requirements
- A bachelor's degree required, preferably in business administration, accounting, MIS or equivalent experience.
- Three (3)+ years’ experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or accounting software or application.
- Demonstrated skills in time management, communication, interpersonal skills, relationship building, collaboration, and problem solving.
- Strong leadership, project management, organizational and analytical skills, initiative, adaptability.
- Eligibility to work in the U.S. without sponsorship.
Skills
- Sage Intacct
- Microsoft Suite
Location
- REMOTE
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Bachelor's degree
Salary/Compensations
- $78,100 to $126,500
Benefits
- Compensation and benefits package
About the Company
- Baker Tilly is a leading advisory, tax and assurance firm providing clients with a genuine coast-to-coast and global advantage.
- Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure.
- Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services.
- Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services.
- Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
- Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.
- Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
Equal Opportunity
- Baker Tilly is an equal opportunity/affirmative action employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.