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About the Role

We are looking for a Broadcast and IT Systems Specialist to support studio, content creation, and presentation groups with technical issues and implement groundbreaking technologies. Your input will impact CBC/Radio Canada across the country, from the virtualization of services to the implementation of video-over-IP and beyond, to the introduction of centralized and automated workflows.

Responsibilities

Support the studio, content creation, and presentation groups with technical issues.
Implement groundbreaking technologies across our sites.
Install, configure, test, troubleshoot, repair, maintain, update, and modify equipment, software, systems, and facilities.
Ensure proper operating condition and optimal performance of systems.
Contribute ideas, develop methods, and make recommendations to overcome problems, achieve desired results, and permit better utilization of equipment.
Proactively and in-the-moment solve problems and ensure users can engage with new functionalities, new tools, and conduct their day-to-day work seamlessly.
Relay opinions with sensitivity.
Analyze and synthesize information.
Document technical specifications.
Provide rapid, stable solutions and support.
Dig into issues, remove roadblocks, and present solutions both immediate and long-term.

Requirements

Diploma in Computer Science, Information Technology, Electronics, Broadcast, or a related field.
General understanding and knowledge of computers, networking, IP infrastructure, and maintenance of equipment, systems, and relevant software technologies.
Familiarity with Windows Server Systems, MacOS, and Linux.
Exposure to managing backend systems, databases, and remote support of server systems.
Interest in learning more about audio, video, and TV & Radio Broadcast networks.
Skilled at communicating effectively with internal partners.
Ability to listen and understand perspectives.
Ability to work in a stressful and demanding environment of a production centre.
Ability to carry out duties effectively under tight deadlines.
Ability to provide quality work and maintain a professional and positive attitude.
Empathy and patience.
Understanding of the user perspective.
Guided by a sense of urgency.
Ability to nurture strong two-way relationships with peers, partners, clients, staff, senior managers, and vendors.
Ability to think through issues and innovate solutions.
Proactive and creative approach.
Problem-solver, researcher, and detail-oriented planner.
Ability to work on the cutting edge of technology and pick up new tools quickly.
Awareness of modern, best practices.
Thrive in an agile environment.
Willingness to work as part of an on-site rotating shift (day, evening, and overnight).
Candidates may be subject to skills and knowledge testing.
Candidates advancing to the next step will be asked to complete a background check, including a mandatory Criminal record check.
Other background checks may be conducted based on operational requirements.

Skills

Broadcast and IT Systems Support
Technical Issue Resolution
Groundbreaking Technology Implementation
Virtualization
Video-over-IP
Centralized and Automated Workflows
Content Creation Support
Backend Systems Support
Studio and Control Room Support
Troubleshooting
Repair
Maintenance
Updating Equipment and Software
System Configuration
System Testing
System Modification
Performance Optimization
Data Management
AI
Security and Reliability
Communication
Analysis
Synthesis
Documentation
Collaboration
Problem-Solving
Creativity
Agile Methodologies
Relationship Building
Flexibility

Location

Toronto, Ontario

Work Type

On-site
Permanent
Full-time

Experience Level

Senior

Education Level

Diploma in Computer Science, Information Technology, Electronics, Broadcast, or a related field.

Benefits

Excellent benefits package
Pension plan

About the Company

At CBC/Radio-Canada, we create content that informs, entertains, and connects Canadians on multiple platforms.
Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness, and relevance.
Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada.
Our purpose is to constantly innovate to evolve and maintain the Corporation’s technology and infrastructure.
CBC/Radio-Canada has always been a highly regarded pioneer of media technology — not just in Canada but around the world.
Today, we are transforming ourselves into a modern and agile public service media organization.
Technology is the driving force, and we are the team making it happen.
We offer a rare-in-tech work-life balance.
We are a dynamic, in-flux team, brimming with potential.
Our focus is fulfilling our mandate to exceed audience expectations.
We weigh our options, research, explore, and evaluate.
We don’t have one static future ahead of us, but a fluid set of options.

Equal Opportunity

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity.
We value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster.
If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca.
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website.
All employees must adhere to the Code as a condition of employment.
We also invite you to take a look at our policy on conflicts of interest.
In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.