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About the Role

Darktrace is seeking a Salesforce Functional Consultant to design and implement scalable Salesforce solutions. This role involves business analysis and Salesforce platform expertise to translate business needs into effective solutions, leading discovery, and determining the best approach (configuration, integration, custom development, or process change). You will collaborate with various teams from discovery through adoption.

Responsibilities

Lead discovery workshops, stakeholder interviews, and process-mapping sessions.
Analyze current and future-state processes, identifying business rules, data requirements, dependencies, and impacts.
Translate business outcomes into prioritized epics, features, and user stories with clear acceptance criteria.
Partner with Product Owners to assess demand value, priority, and readiness, supporting backlog refinement and planning.
Clarify scope, assumptions, dependencies, risks, and complexity to support estimation.
Advise stakeholders on Salesforce capabilities and constraints, promoting configuration-first solutions.
Develop functional solution options covering process, data, security, automation, reporting, integrations, and user experience.
Configure or prototype declarative Salesforce solutions.
Validate feasibility, integration requirements, and architectural considerations with Solution Architects and technical specialists.
Support testing, UAT, defect triage, release readiness, and adoption activities.
Identify opportunities for process simplification, data quality improvement, and better utilization of Salesforce capabilities.
Build knowledge of adjacent CRM, revenue, and marketing platforms to support wider go-to-market technology changes.

Requirements

Proven experience delivering Salesforce-enabled change, extending beyond requirements capture to functional solution design.
Experience with Sales Cloud, Service Cloud, Revenue Cloud, or CPQ, ideally supporting quote-to-cash or customer lifecycle processes.
Strong business analysis capability, including workshop facilitation, process modelling, gap analysis, requirements elicitation, user stories, and acceptance criteria.
Good working knowledge of the Salesforce platform, including data models, security and sharing, declarative automation, reporting, and user experience configuration.
Experience assessing solution options and articulating trade-offs between configuration, integration, custom development, and business process change.
Experience supporting demand assessment and estimation by defining scope, assumptions, dependencies, risks, and solution complexity.
Experience working cross-functionally with Product Owners, Solution Architects, Salesforce Administrators, Developers, Test, Data, and Integration teams.
Strong stakeholder management and communication skills, with the confidence to challenge requirements constructively and navigate competing priorities.
Comfortable operating in a fast-moving Agile environment and adapting as business needs evolve.

Skills

Salesforce platform expertise
Business analysis
Workshop facilitation
Process modelling
Gap analysis
Requirements elicitation
User stories
Acceptance criteria
Sales Cloud
Service Cloud
Revenue Cloud
CPQ
Declarative automation
Reporting
User experience configuration
Stakeholder management
Communication
Agile methodologies
APIs
Enterprise integration patterns
Identity management
Data migration
Data governance
Project management tools (Asana, Jira, GitHub)
Reporting tools (Power BI)

Location

Remote

Work Type

Full-time

Experience Level

Mid-level
Senior

Education Level

Salesforce certifications (Administrator, Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, or relevant consultant credential)

Benefits

23 days’ holiday + all public holidays, rising to 25 days after 2 years of service
Additional day off for your birthday
Private medical insurance (covers employee, cohabiting partner, and children)
Life insurance of 4 times base salary
Salary sacrifice pension scheme
Enhanced family leave
Confidential Employee Assistance Program
Cycle to work scheme

About the Company

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats.
Darktrace was built on the idea that Adaptive AI could detect and respond to novel, real-time cyber threats.
Our customers depend on us to stay ahead.
We are energized by our responsibility and work across teams with a shared goal.
We own outcomes end to end, step in, step up, and see things through.
We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness.
We move first and learn fast, anticipating customer needs and continuously challenging ourselves.
We invest in skills, learning, and opportunities to help people deliver and grow.
Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast.

Equal Opportunity

Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.