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About the Role
As a People Operations Administrator, you will provide foundational support for employee experience and People team operations. You will manage daily HR administrative tasks, coordinate onboarding and offboarding, maintain employee records, and respond to staff inquiries, ensuring operational consistency and accurate transaction processing across the employee lifecycle.
Responsibilities
- Prepare and send approved offer letters and new-hire paperwork, track completion, and support I-9 and E-Verify processes.
- Coordinate orientation logistics, welcome communications, equipment setups, and system access for new team members.
- Process employee changes in our HRIS, including title, manager, location, and status updates, as well as timekeeping and PTO corrections.
- Maintain accurate employee records, electronic personnel files, and organizational information, running standard reports as requested.
- Monitor and respond to routine policy and process inquiries in the People Team shared inbox, routing complex compensation, benefits, leave, payroll, and employee relations matters to appropriate specialists.
- Support offboarding activities and coordinate necessary handoffs to IT, Payroll, Benefits, and Shared Services.
- Support contractor onboarding, changes, and offboarding activities.
- Complete employment verification requests in a timely manner.
- Assist with recurring People & Culture programs, maintain process documentation, and support workflow testing and improvement initiatives.
Requirements
- 1+ years of experience in HR, administrative support, or employee services.
- Strong attention to detail and accuracy when handling high-volume, time-sensitive work.
- Excellent written and verbal communication and interpersonal skills.
- Ability to handle sensitive and confidential information with discretion.
- Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Ability to learn policies, systems, and procedures quickly.
- Proficiency with Google Workspace and Microsoft Office applications.
Skills
- HRIS platforms (Rippling, UKG Pro, or BambooHR)
- I-9 and E-Verify compliance processing
- Basic knowledge of employment laws
- Supporting a hybrid or dispersed workforce
- Google Workspace
- Microsoft Office applications
Location
- Austin, TX
- New York, NY
Work Type
- Hybrid
Experience Level
- 1+ years of experience
Education Level
- Associate’s or Bachelor’s degree, or equivalent practical experience.
Salary/Compensations
- $19.23 - $26.44 per hour
Benefits
- Company bonus plan
- Medical insurance (HSA Qualified, EPO, and PPO plan options), HSA+Employer Contribution, vision insurance, and dental insurance
- Contributions to your 401(k) retirement account through Fidelity (US) / Registered Retirement Savings Plan (Canada)
- Paid time off, sick time, floating holidays, and paid holidays
- Employee Assistance Program, Education Assistance Program and Commuter Assistance
- 100% employer-paid life and AD&D insurance
- Mental health support through Headspace
About the Company
- Macmillan Learning is a privately-held, family-owned company that inspires what's possible for every learner.
- We envision a world in which every learner succeeds.
- Through our content, tools and services, we aim to make that a reality.
- Macmillan Learning is a division of the Holtzbrinck Publishing Group, a global media company headquartered in Stuttgart, Germany.
Equal Opportunity
- At Macmillan Learning, we believe diverse perspectives and backgrounds enrich our mission to improve lives through learning.
- We actively seek candidates who reflect a wide range of identities, experiences, and communities.
- We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background, geographical status and background, or any other characteristic protected by federal, state, or local law.
- Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.