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About the Role
The Destination Manager UK is responsible for driving regional and destination-led business performance, conducting analysis to achieve budgeted results, managing annual contracting plans, overseeing content across all channels, and identifying new market and supplier opportunities. This role focuses on delivering product excellence and commercial performance by aligning cross-functional teams, ensuring system connectivity, optimizing pricing and web presence, maintaining health and safety compliance, and leading internal teams with a focus on customer delivery across destinations.
Responsibilities
- Conduct market, regional, and destination-led analysis to brief the contracting team for product portfolio management.
- Build annual contracting plans and identify key market opportunities, developing innovative product ideas for the destination.
- Research and identify new growth destinations and supplier opportunities.
- Maintain up-to-date website and My Account supplier information, including imagery, maps, descriptions, and videos.
- Collaborate with suppliers/golf courses/venues on content, imagery, funding, and marketing opportunities.
- Complete competitor and market analysis at the destination level.
- Ensure efficient operation of all supplier connectivity systems, including TTA and Channel Managers.
- Verify that all suppliers display correct website packages and pricing in line with competitor sets.
- Manage quality delivery across all aspects of the destination, implementing quality reviews and action plans for customer issues.
- Support and resolve in-resort customer issues.
- Provide internal product training to relevant departments.
- Oversee the commercial performance and administration of assigned product regions.
- Maximize availability, accuracy, and commercial viability across all booking channels in conjunction with the loading team.
Requirements
- Extensive background or robust understanding of tour operator commercial performance and supplier networks.
- Understanding of e-commerce and experience with destination content.
- Ability to manage seamless cross-functional and external partnerships.
- High degree of technical proficiency with YGT infrastructure, including RES and RESConnect.
- Demonstrated expertise in project execution, overseeing timelines from concept to delivery.
- Ability to master emerging systems and operational workflows.
- Entrepreneurial drive focused on challenging standards and initiating impactful commercial growth.
- Ability to influence others to take action.
- Meticulous attention to detail with sharp capability for interpreting market and rival insights.
Skills
- Analysis
- Contracting
- Content Management
- Market Research
- Supplier Management
- E-commerce
- Communication
- Project Management
- Technical Proficiency
- Commercial Acumen
- Attention to Detail
Location
- London
- Brighton
- St Andrews
- Killarney
Work Type
- Full-time
Experience Level
- Extensive background or robust understanding of tour operator commercial performance and supplier networks
- Demonstrated expertise in project execution
Benefits
- 25 days holiday, increasing by 1 day per year of service (up to 28 days)
- Option to buy back up to 5 extra days of annual leave each year
- Familiarisation trips to top golf and holiday destinations
- Exclusive discounts on golf holidays, flights, and hotels
- Annual company away trips for top performers
- Structured training and personalised development plans
- Discounts on top golf and sports brands
- Subsidised health club memberships
- Fully funded Employee Assistance Programme (EAP)
- Cycle to Work scheme
- Electric Car scheme with Octopus EV
- Honest feedback, regular coaching sessions, and growth opportunities
About the Company
- Your Golf Travel is the world's largest golf travel specialist providing golf breaks and holidays across more than 3,000 locations in 22 countries.
- Founded in 2004, the company has expanded rapidly with over 180 professionals across offices in London, Brighton, St Andrews, and Killarney.
- The company has established strong relationships with suppliers and customers, offering a wide array of travel products and experiences.
- Driven by 'Always Going The Extra Yard' values: Customer First, Own it Together, Think Smart Act Bold, and The Expert Edge.
- Primarily a travel company, with golf as one aspect of its offerings; passion for travel and eagerness to learn are key.
Equal Opportunity
- Your Golf Travel is an equal opportunities employer, treating people fairly.
- Applications are welcomed from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.