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About the Role

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent must possess a high degree of professionalism and positive engagement for residents and the workforce, with an aptitude for creating a sense of community and going the extra mile.

Responsibilities

Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available “market-ready” units, communicating related service needs.
Demonstrate community and apartment/model features and benefits to prospects.
Complete prospect applications and secure deposits.
Update availability reports and process applications for approvals.
Ensure apartments are ready for resident move-in on the agreed date.
Follow up on prospects that did not close and attempt to close the sale again.
Refer prospects to sister communities if unable to meet their needs.
Secure new resident signatures on appropriate paperwork prior to move-in.
Orient new residents to the community.
Assist in monitoring renewals and distribute/follow up on renewal notices.
Accept rental payments.
Type leases, complete appropriate paperwork, and input information on the Yardi System accurately and timely.
Maintain current resident files.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records for bonus purposes.
Assist the management team with various tasks as required.
Consistently implement policies of the community.
Receive all telephone calls and in-person visits, listening to resident requests, concerns, and comments.
Complete maintenance service requests and inform the maintenance team.
Answer resident questions about the community, repairs, rent, and rules.
Follow up on resident matters if unable to respond immediately.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
Maintain open communication with Community Manager and Maintenance Supervisor.
Contribute to the cleanliness and curb appeal of the community.
Assist in planning resident events and participate as a host.
Conduct all business in accordance with company policies, Fair Housing, ADA, and apartment industry laws.
Manage compliance file maintenance, where applicable, under the direction of the Compliance department and Community Manager.

Requirements

Passion for providing exceptional customer service.
2+ years of sales and/or customer relations experience.
Low-income housing and tax credit experience is highly desired.
Bilingual (English & Spanish) highly desired.
Thrives in a fast-paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, including Windows (Word, Excel), internet, and e-mail.
Working knowledge of Yardi Voyager Property Management software.

Skills

Sales
Customer Relations
Customer Service
Leasing
Marketing
Resident Relations
Communication
Computer Proficiency
Property Management Software
Active Listening

Location

Onsite

Work Type

Full-time

Experience Level

2+ years

Salary/Compensations

$20—$23 USD

Benefits

Health insurance
Dental insurance
Vision insurance
401(k)
Personal time off
Paid holidays

About the Company

Avanath is a top property management company focused on providing affordable housing.
The company's purpose is cultivating the American Dream, making a difference in residents' lives.
Avanath is committed to creating an unforgettable experience as a great place to live, work, and be.

Equal Opportunity

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.
DEI is at the core of Avanath’s operating and investment philosophy.
Embraces and encourages employee differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics.
Diversity initiatives include practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the development of a work environment built on gender and diversity equity.
Promotes respectful communication and cooperation, teamwork, employee participation, work/life balance, and employer/employee contributions to communities.