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About the Role
Maven is seeking a Network Operations Manager to support its network contracting and operations. This individual contributor role manages the full lifecycle of network partnerships, from identification and vetting to negotiation and amendment management. The role is crucial for Maven's growth, requiring a blend of relationship building, contract negotiation skills, and the ability to balance speed with rigor in a dynamic environment.
Responsibilities
- Manage the pipeline of prospective network partners, tracking outreach, status, and next steps from initial contract through executed agreement.
- Maintain an executive dashboard to regularly report on network contracting status.
- Maintain and enforce a structured framework for evaluating and qualifying new network partners based on clinical quality, geographic coverage, capacity, and strategic fit.
- Nurture relationships with prospective partners throughout the evaluation and contracting process.
- Lead the contracting process of new clinic contracts and amendments across fertility clinic and ancillary partner networks, with additional support for global network contracting.
- Partner with clinical, operations, and finance stakeholders to ensure contract terms align with Maven’s operational and quality standards.
- Maintain a clear audit trail of contract history, amendments, and communications for each network partner.
- Build and maintain dashboards to monitor performance across all network verticals.
- Develop standardized templates, evaluation rubrics, and workflows to support effective network operations.
- Partner with the network team to supply performance data and analysis for network quarterly business reviews (QBRs) and ongoing optimization.
- Bring structure, data, and follow-through to cross-functional projects.
- Support the network product lifecycle, from requirements through implementation and post-launch monitoring, for network-facing tools and integrations.
Requirements
- 5+ years of experience in network development, provider contracting, partnerships, or a related function in healthcare or digital health.
- Hands-on contracting experience, including drafting, redlining, and negotiating agreements.
- Proven ability to build and manage a pipeline of partners or relationships, with strong organizational skills and attention to detail.
- Proven results in rate negotiations within guardrails and meeting high volume of contracting targets.
- Experience creating or improving processes in a fast-moving environment.
- Strong interpersonal and communication skills, with the ability to build trust with external partners and align internal stakeholders.
- Active work authorization in the US.
Skills
- Network development
- Provider contracting
- Partnerships
- Contract negotiation
- Relationship building
- Pipeline management
- Organizational skills
- Attention to detail
- Rate negotiation
- Process improvement
- Interpersonal skills
- Communication skills
- Stakeholder alignment
Location
- New York Metropolitan area, NY
- Remote via San Francisco/Bay Area, CA
- Remote via Seattle, WA
Work Type
- Hybrid
- Remote
Experience Level
- 5+ years
Salary/Compensations
- $119,000 - $140,000 per year
Benefits
- Equity
- Employer-covered health, dental, and insurance plan options
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend
- Access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
About the Company
- Maven Clinic is the world's largest virtual clinic for women and families, focused on making healthcare accessible.
- Through Maven Enterprise, the company partners with employers and health plans to provide women's and family health programs.
- Programs span fertility, family building, maternity, newborn care, parenting, pediatrics, menopause, and midlife.
- Maven aims to improve clinical outcomes, reduce healthcare costs, and expand equitable access to care.
- The consumer platform offers direct access to virtual care across 30+ specialties and dedicated hormone and GLP-1 care programs for women.
- Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised over $425 million from leading investors.
- Recognized for innovation and industry leadership, Maven has received numerous awards including TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work.
- Maven Clinic has received over 30 workplace and innovation awards.
Equal Opportunity
- Maven is an affirmative action and equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
- Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.