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About the Role
Technology is integral to the client experience at Fora. This role involves guiding clients through their technology options, translating requirements into practical solutions for connectivity, networking, Wi-Fi, and AV. You will engage with clients from presales through to installation and handover, collaborating with Sales, Operations, and Technology teams to ensure seamless delivery.
Responsibilities
- Work with prospective and existing clients to understand their technology requirements and recommend appropriate solutions.
- Partner with Sales on technical enquiries and presales conversations, helping clients understand the options available to them.
- Translate technical concepts into clear, practical recommendations for clients and non-technical stakeholders.
- Help clients understand how their technology requirements can work within Fora’s infrastructure and standard technology offering.
- Turn client requirements into practical solutions across internet connectivity, networking, Wi-Fi and workplace AV.
- Scope and quote client technology requirements, including AV solutions for client offices.
- Coordinate installations and technical delivery, working across internal teams and external contractors.
- Support client fit-outs and office moves, helping ensure technology requirements are considered through to handover.
- Take ownership of more complex client requirements involving bespoke infrastructure, connectivity or third-party suppliers.
- Coordinate external suppliers where specialist delivery is required, bringing the right people together to keep projects moving.
- Manage the technical elements of smaller fit-out projects and client office installations.
- Coordinate connectivity installations and wayleave requirements where clients have approval to bring their own internet connection into a Fora location.
- Act as a link between technical and non-technical teams, creating clarity around requirements, solutions and delivery.
- Identify opportunities to improve Fora’s client technology products and processes based on client needs and feedback.
- Create practical guidance and knowledge resources that make technology easier for clients and internal teams to navigate.
- Provide clear updates on presales activity and client technology projects to relevant stakeholders.
Requirements
- Comfortable moving between technical detail and client conversations.
- Ability to make technology understandable without oversimplifying it.
- Confident asking the right questions, challenging requirements where needed and bringing different teams together to find practical solutions.
- Enjoy taking ownership and solving problems while keeping the client experience at the centre of how you work.
- 2–3 years’ experience in a technical account management or presales role.
- Experience working with networking, connectivity and/or workplace AV solutions in a client-facing environment.
- Previous project experience at coordinator level.
- Experience working within multidisciplinary teams.
- The ability to translate client requirements into practical IT infrastructure solutions across connectivity, networking, Wi-Fi and AV.
- Working knowledge of enterprise networking, internet connectivity and carrier services.
- An understanding of structured cabling, physical IT infrastructure and Wi-Fi infrastructure.
- The ability to produce accurate technical scopes and quotations and interpret floor plans, network diagrams and infrastructure documentation.
Skills
- Connectivity
- Networking
- Wi-Fi
- AV
- Technical Account Management
- Presales
- Client-facing
- Project Coordination
- Multidisciplinary Teams
- IT Infrastructure Solutions
- Enterprise Networking
- Internet Connectivity
- Carrier Services
- Structured Cabling
- Physical IT Infrastructure
- Wi-Fi Infrastructure
- Technical Scopes
- Quotations
- Floor Plans
- Network Diagrams
- Infrastructure Documentation
- Computer Networking
- Project Management
Location
- London
- Working from anywhere (1 day/week)
Work Type
- 4 days in the office
- 1 day working from anywhere
- Client-facing
Experience Level
- 2-3 years experience in a technical account management or presales role
- Project experience at coordinator level
Education Level
- Computer networking certification (desirable)
- Project management certification (desirable)
Benefits
- Core working hours with flexibility
- Two weeks ‘Work from Anywhere’
- 28 days’ annual leave + bank holidays
- Your birthday off
- Option to buy additional annual leave
- 5% matched pension scheme
- Life assurance
- Discounted gym membership
- Health cash plan
- Mental wellbeing support
- Cycle to Work Scheme
- Season Ticket Loan
- 25% off at Fora cafés
- 2 x volunteer days / year
About the Company
- Fora reimagines the workplace by creating inspiring, design-led spaces that blend hospitality, community, and wellbeing.
- With over 20 years of experience and 60+ locations across the UK, Fora supports 30,000+ members.
- Backed by The Office Group, Blackstone, and Brockton Capital, Fora is pioneering conscious design, sustainable construction, and empowering workspaces.
- Fora is shaping the future of work.