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About the Role
Bamboo Card is seeking an experienced and people-focused Engineering Manager to lead engineering teams. This role involves owning team delivery, health, and growth, partnering with Technical Leads and Product Managers on technical decisions and planning. The manager will also oversee support ticket resolution, report to leadership, and ensure team alignment and accountability.
Responsibilities
- Conduct regular 1:1s, performance evaluations, and growth plans for direct reports.
- Provide mentorship, feedback, and coaching for career development.
- Foster a culture of collaboration, psychological safety, and continuous improvement.
- Support the onboarding, integration, and retention of remote and onsite team members.
- Lead bi-annual team evaluation rounds.
- Own end-to-end planning and execution of engineering initiatives.
- Partner with Product Managers to define realistic sprint goals and timelines.
- Monitor progress, remove blockers, and keep delivery on track.
- Lead sprint grooming, planning, reviews, retrospectives, and delivery follow-ups.
- Define quarterly and annual engineering goals in collaboration with the CTO and Product.
- Own and track KPIs related to delivery, quality, and team performance.
- Provide clear, concise status reports and forecasts to leadership.
- Highlight risks, dependencies, and capacity challenges proactively.
- Collaborate with Technical Leads on design decisions, roadmaps, and design reviews.
- Participate in code reviews, incident analysis, and performance reviews.
- Stay technically informed to guide conversations and unblock teams.
- Provide hands-on support for critical deliveries when required.
- Own and coordinate resolution of engineering-related support tickets.
- Ensure timely assignment, resolution, and tracking of all engineering support issues.
- Lead post-incident reviews and follow-ups with clear documentation.
- Track recurring incidents and initiate long-term fixes.
- Review and approve remote employees' working hours and timesheets.
- Ensure distributed teams stay aligned, engaged, and accountable.
- Facilitate remote-friendly standups, updates, and collaboration rituals.
Requirements
- 3+ years of experience in engineering management or an equivalent leadership role.
- Strong technical background in .NET Core, microservices, and event-driven architecture.
- Knowledge of AWS including cost management, service monitoring, and security.
- Proven experience with delivery planning, agile methodologies, and execution tracking.
- Experience managing remote teams and distributed engineering environments.
- Strong communication and people leadership skills.
- Hands-on experience managing support processes and incident response.
- Comfortable providing status updates, progress forecasts, and risk reports to senior leadership.
- Strong documentation and presentation skills.
- Proven ability in problem-solving, performance optimisation, and API monitoring.
Skills
- .NET Core
- Microservices
- Event-driven architecture
- AWS
- Cost management
- Service monitoring
- Security
- Delivery planning
- Agile methodologies
- Execution tracking
- Remote team management
- Distributed engineering environments
- Communication
- People leadership
- Support processes
- Incident response
- Status reporting
- Progress forecasting
- Risk reporting
- Documentation
- Presentation
- Problem-solving
- Performance optimisation
- API monitoring
Location
- Dubai
Work Type
- Remote
- Onsite
- Hybrid
Experience Level
- 3+ years of experience in engineering management
Salary/Compensations
- Competitive salary and benefits package aligned to the UAE market
Benefits
- Visa
- Health insurance
- Additional benefits
- Opportunity to grow with the business
- Expanded responsibilities over time
About the Company
- Bamboo Card is a Dubai-based B2B distributor of digital prepaid products and a rewards fulfilment partner to enterprises worldwide.
- Since 2018, they have built a catalogue of more than 3,500 products across over 80 countries, delivered through their client portal and API.
- More than 1,000 enterprise clients rely on them to power rewards programmes, employee incentives, customer acquisition campaigns, and marketplace inventory.
- They operate in a fast-growing corner of the payments ecosystem with the necessary banking infrastructure and supplier relationships for global digital rewards at scale.
- The company offers a collaborative and detail-driven finance team within a fast-growing digital gifting platform.
- They have a diverse, entrepreneurial team that values accuracy, ownership, and continuous improvement.
- Bamboo Card is looking to scale its platform, expand its brand catalogue, and grow across new markets.