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About the Role

Bottom Line is seeking an Access Team Manager to ensure the delivery of high-quality services within our College Access Program. This role involves managing and developing a team of College Access Advisors, overseeing their performance, satisfaction, and retention. The Manager will also provide direct services to a reduced caseload of students and track their progress using quantitative and qualitative data.

Responsibilities

Ensure the delivery of high-quality services within the College Access Program through observation, staff meetings, reports, and feedback.
Meet regularly with regional Program Leadership to set and assess programmatic goals.
Communicate, manage, and achieve team program Key Performance Indicators.
Partner with the Access Program Director (APD) to create and manage balanced Advisor caseloads.
Manage program resources including materials, training, technology, supplies, time, and coaching.
Identify opportunities for curriculum, training, and program improvement and present ideas to APD.
Support the team in achieving the active class goal by scheduling and managing First Meetings.
Support recruitment efforts for 11th graders for the new Access class at outreach events in collaboration with the Student Recruitment and Partnerships Manager (SRPM) and APD.
Manage fee assistance and student expenses budgets within budgetary requirements.
Create and manage project plans for assigned projects, ensuring high quality, on-time delivery, and adherence to budget.
Manage a team of 5-6 College Access Advisors, each supporting approximately 65 high school seniors.
Meet regularly with team members one-on-one to assess progress toward individual and team goals.
Maintain a supportive, inclusive, and positive work environment within the team.
Support the APD in hiring, onboarding, and training new College Access Advisors.
Coach staff through challenges and create opportunities for growth.
Provide regular, consistent, and honest feedback on performance and behavioral competencies.
Observe and coach staff interacting with students.
Analyze data reflecting program Key Performance Indicators.
Deliver formal annual performance reviews and informal goal check-ins.
Stay connected to the team's experience, maintain communication, and address concerns.
Identify development needs and opportunities across the team and partner on growth planning.
Partner with regional Program Leadership and People & Culture to address performance concerns.
Support students when Advisors are out of office or during staff transitions.
Problem-solve and develop problem-solving skills in Advisors while connecting students to resources.
Plan for, approve, and resolve situations related to paid time off and leaves of absence.
Approve and submit monthly expense reports.
Approve bi-weekly time cards.
Act as the manager on duty as needed.
Manage part-time and/or temporary staff as needed.
Provide one-on-one guidance to a caseload of up to 10 high school seniors.
Coach each student towards a college list that meets program standards, is individualized, and aligns with admissions and affordability data.
Adjust admissions chances based on changes to a student's academic profile.
Assist each student in brainstorming, revising, and finalizing college essays using in-person and remote tools.
Design individualized service plans to ensure students submit complete, high-quality college applications by institutional priority deadlines.
Support students in identifying and completing missing/additional application materials.
Guide students to submit FAFSA and/or CSS Profile by institutional priority deadlines.
Identify students selected for federal income and/or citizenship verification.
Identify students eligible for various scholarships.
Explain financial aid award data and coach students to make financially responsible college decisions.
Support students with submitting a deposit to a college by May 1st.
Maintain ongoing communication with all students on caseload.
Lead 60-minute meetings for 3-5 students per week.
Respond to all student texts/calls/emails within 2 business days.
Develop individualized communication plans to ensure student engagement and deadline adherence.
Help students resolve general obstacles by coaching self-advocacy and resourcefulness skills.
Develop and maintain positive, productive relationships with high school, scholarship organization, and community partners.
Ensure Bottom Line leverages partnerships to support shared students, maintain communication, and recruit new students.
Support other teams as required based on resources, workloads, and campus knowledge.
Support Development Team events and meetings by nominating/recruiting students, facilitating event components, and training staff.
Represent the Bottom Line brand positively and take actions to increase brand awareness.

Requirements

Bachelor's degree or equivalent experience.
4+ years of related post-graduate work experience.
2-3 years of direct people and project management experience.
Excellent leadership, data analysis, problem-solving, communication, organization, and time management skills.
Experience developing trusting relationships with the target student population.
Demonstrated commitment to Bottom Line's Mission, Vision, and Core Values.
Advanced proficiency in Bottom Line's seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning.
Ability to make a minimum two-year commitment.

Skills

Leadership
Data analysis
Problem solving
Communication
Organization
Time management
Relationship building
Results-oriented
Inclusiveness
Talent development
Agility
Planning

Location

New York

Work Type

Full-time

Experience Level

4+ years of related post-graduate work experience
2-3 years of direct people and project management experience

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

$81,200 to $89,400

Benefits

Learn about our benefits here [https://www.bottomline.org/content/benefits].

About the Company

Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students from first-generation and low-income backgrounds as they get into college, graduate, and launch meaningful careers.
Bottom Line provides consistent, one-on-one support to help students navigate the challenges of accessing and succeeding in college.
Serves students from 9th grade through career launch through programming in Massachusetts, New York City, Chicago, Ohio, Detroit, and Houston, with scaled supports available nationwide.
Vision is to create a far-reaching ripple effect, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities.
Offers a dynamic, results-driven environment where contributions help shape brighter futures and stronger communities.