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About the Role

The Onsite Supervisor supports the Onsite Manager in ensuring seamless site operations and the successful implementation of the Manpower Service Delivery model at client locations. This role focuses on executing daily tasks, ensuring compliance, and fostering a positive experience for both clients and talent. The Onsite Supervisor serves as a bridge between OnSite Manager, clients, and leadership, maintaining operational efficiency and addressing day-to-day challenges with a solutions-oriented mindset. The OnSite Supervisor drives operational success and client satisfaction by leading in four key areas: Operational Support & Service Delivery, Talent Engagement & Management, Client & Team Collaboration, and Administrative Excellence & Compliance. This role is critical in maintaining operational excellence and enhancing client and talent satisfaction by ensuring accurate reporting, talent engagement, and proactive problem-solving.

Responsibilities

Accurately input and reconcile data related to time entry, attendance, payroll, and client invoicing.
Ensure compliance with contractual terms and onboarding requirements.
Prepare and distribute daily, weekly, and monthly client-specific reports.
Process and prioritize client orders, ensuring talent is assigned promptly and meets client requirements.
Coordinate with internal teams for resource alignment.
Conduct check-ins with new hires to address questions, provide guidance, and ensure a smooth onboarding experience.
Track and evaluate talent performance, addressing issues and providing constructive feedback.
Collaborate with OnSite Manager to resolve performance-related concerns and challenges.
Implement and monitor talent improvement plans.
Promote and enforce a culture of safety.
Document incidents or near-misses and take a proactive approach to prevent future occurrences.
Work with client to address safety gaps and provide continuous improvement to site safety compliance.
Maintain regular communication with OnSite Manager or Client Ops Manager and Client to provide updates on operations, address concerns, and highlight success.
Support the OnSite Manager or Client Ops Manager in delegating tasks and ensuring team alignment with Service Delivery goals.
Mentor and guide talent to achieve desired outcomes and complete training and other responsibilities.
Finalize administrative tasks, including safety reports, time clock corrections, and validation of client and talent reports.
Assist in conducting quarterly compliance audits for contracts, onboarding requirements, and Standard Operational Procedures (SOPs) using the OCE templates.
Leverage and effectively use AI-enabled tools, technologies, and digital solutions, consistent with organizational policies and role requirements, to enhance effectiveness, efficiency, and decision-making.
Apply appropriate human judgment, accountability, and ethical considerations in all technology-supported work in alignment with our Human First, Digital Always philosophy.

Requirements

2+ years in staffing, human resources, or a client-facing operational role.
Proven experience in a client-facing role, preferably in staffing, human resources, or service delivery.
High school diploma or equivalent.
Digital Literacy: desktop (MS Suite, SharePoint, Outlook, Workforce Management Systems) applications.

Skills

Operational Support & Service Delivery
Talent Engagement & Management
Client & Team Collaboration
Administrative Excellence & Compliance
Data Entry & Reporting
Client Reporting
Order Management
New-Hire Support
Performance Monitoring
Safety Oversight
Client Updates
Team Coordination
Operations Wrap-Up
Compliance Audits
AI-enabled tools
Digital solutions
Human judgment
Accountability
Ethical considerations

Location

Onsite

Work Type

Full-time

Experience Level

2+ years

Education Level

High school diploma or equivalent
Bachelor’s degree

About the Company

ManpowerGroup is proud to be an equal opportunity affirmative action workplace.
We celebrate diversity and are committed to providing an inclusive environment for all employees.
ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.
Reasonable accommodation during the interview process can be provided.

Equal Opportunity

Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.
A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all.