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About the Role
The Intake Specialist will be responsible for screening patients, including insurance eligibility and verification, new patient registration, ensuring daily sliding fee scale applications for uninsured patients are complete and uploaded into the Electronic Medical Record (EMR), issuing Good Faith Estimates for patients not wishing to use their insurance or self-pay, and assisting the Patient Care Coordinator with medical case management services for all Primary Care patients.
Responsibilities
- Complete New York State (NYS) Assistor Training for Insurance Enrollment within the first 30 days.
- Assist uninsured patients with enrolling in insurance through the NYS Marketplace, including ADAP applications for Health Services clients, as well as PrEP, HIV, and Hep C Navigation Services.
- Issue Good Faith Estimates for clients who require them at least three days before their visit.
- Verify insurance eligibility for both scheduled and walk-in visits.
- Complete Sliding Fee Scale applications for uninsured/underinsured patients and upload them into the Electronic Medical Record (EMR).
- Enroll clients in Medicaid HMO and assist them with changing their insurance or Primary Care Provider (PCP).
- Participate in interdisciplinary meetings, morning huddles, and regular medical staff meetings, including Quality Improvement (QI) sessions.
- Support and actively participate in advocacy efforts to combat homelessness and AIDS.
- Provide excellent customer service, addressing concerns effectively and escalating issues to the Clinic Manager or Health Center Director as needed.
- Uphold Housing Works’ core values: All-In, Stronger Together, High Performance, and Membership.
- Adapt to a fast-paced environment, assisting in other roles as needed based on priority demands.
- Perform additional duties as assigned by the Health Center Director or Clinic Operations Manager.
- Provide coverage as needed for Patient Service Representatives.
- Provide strengths-based, gender-affirming, trauma informed, low-threshold/ harm reduction-aligned healthcare to patients with diverse identities and lived experiences.
Requirements
- Ability to navigate and utilize Microsoft Office Suite.
- A solid knowledge of HIPAA regulations regarding medical document requests is required.
- Ability to work flexible hours, including 9 AM–5 PM on non-late clinic days, 11 AM–7 PM on late clinic days, and weekend shifts from 9 AM–5 PM, with evening availability as needed.
Skills
- Proficiency in Spanish is preferred.
Experience Level
- Commensurate with experience
Education Level
- Associate’s degree preferred.
Salary/Compensations
- $20/hr - $21/hr
Benefits
- Three comprehensive healthcare plans with partial coverage by Housing Works.
- PTO accrual starting immediately, up to 30 days in the first year.
- Educational benefit for tuition loan reimbursement, tuition costs, and textbooks.
About the Company
- Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
- Established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
- Services include Health Home care management, behavioral health, and syringe exchange programs.
- Operates 10 high-end thrift shops in Manhattan and Brooklyn and a Bookstore Cafe in Soho.
- Fights for funding and legislation to ensure all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment.
- This position is included in a bargaining unit represented by the Retail Wholesale and Department Store Union (“RWDSU”).
Equal Opportunity
- Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
- Complies with applicable state and local laws governing nondiscrimination in employment.
- Does not request prior salary information during the hiring process.
- Policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.