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About the Role
IPRO is seeking Telephone Surveyors to conduct telephone secret shopper surveys for multiple state contracts to assess network adequacy. This is a temporary role essential for the successful completion of surveys.
Responsibilities
- Prioritize conducting outbound calls and data entry activities.
- Follow telephone survey scripts and tools.
- Organize and maintain proper record of all telephone surveys and data entry activities for review.
- Meet daily or weekly goals for completed surveys and calls.
Requirements
- Knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
- Strong verbal and written communication skills.
- Excellent active listening capabilities.
- Basic computer proficiency.
- Comfortable working in fast-paced environments.
- Strong time management and organizational skills.
- Exceptional interpersonal and rapport building skills.
- Exceptional ability to multi-task especially type/enter data while on an active phone call.
- Professionalism to follow protocols and accurately document interactions.
Skills
- Data entry
- Typing
- Verbal communication
- Written communication
- Active listening
- Computer proficiency
- Time management
- Organizational skills
- Interpersonal skills
- Rapport building
- Multi-tasking
- Data entry while on a call
- Following protocols
- Accurate documentation
Location
- Jericho, NY
Work Type
- Temporary
- Full-time
Experience Level
- 1 year experience in a call center environment or customer service making outbound calls
Education Level
- High school diploma or equivalent
- Associate's degree or some college preferred
Salary/Compensations
- $19.00 - $21.00 per hour
About the Company
- IPRO is an Equal Opportunity Employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or military status, or any other category protected under applicable law.