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About the Role
As a key member of the Paid Social team and Global Paid Media capability, you will manage daily account operations, collaborate with internal teams and clients, and contribute to strategic media planning and roadmap development. You will also focus on client relationship management, providing insights and optimizations, leading team statuses, and supporting process implementation and best practices.
Responsibilities
- Manage and be accountable for the daily operations of a portfolio of accounts (pacing, QA, implementing optimizations, reporting & insights, campaign set-up)
- Collaborate with other teams and clients
- Demonstrate an understanding of our book of business as it relates to paid social strategy
- Collaborate with our client Strategy and Media Planning team in leading media plans and roadmap development
- Establish client relationships and provide valuable insights, optimisations, and testing opportunities
- Take an active role in leading weekly team statuses, delegating tasks and deadlines to other team members, and contributing to internal leadership projects
- Support team leadership to promote important process implementation
- Keep ahead of industry trends
- Work with the Paid Social Director in sharing best practices and new opportunities with the team
- Retain and grow client revenue to achieve company and team goals
- Bring new ideas and solutions to clients
- Ensure account processes are upheld through rigorous QA and identify areas for improvement
- Pursue opportunities to work and integrate social with broader planning efforts
- Excel in coaching and retaining team members, developing their tactical and account management skills, including insight writing
- Develop direct reports during 1:1s, providing regular feedback
- Be an escalation point to resolve team and account issues
- Support the development and documentation of best practices for campaign management
Requirements
- Proficiency with G-Suite (Sheets, Slides, Docs)
- Streamline workflows
- 4 years of applied experience in Paid Social platforms, including Meta, LinkedIn, Snap, Pinterest and TikTok
- Knowledge in Campaign Manager 360
- Great at structured working habits, with the ability to cope with competing demands and to autonomously manage tasks and responsibilities
- Client-centric - You'll love getting to know your clients, developing long-lasting relationships and adding value to their business
- Analytics & Reporting - You'll be a whizz at using data and market insights to inform decisions and develop business strategies
- Process Improvement - You seek and implement solutions to streamline and automate processes
- We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees
- Resume in English
Skills
- Paid Social platforms
- Meta
- Snap
- TikTok
- Campaign Manager 360
- G-Suite
- Analytics
- Reporting
- Client Relationship Management
- Team Leadership
- Coaching
- Process Improvement
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- 4 years of applied experience in Paid Social platforms
Benefits
- Loyalty salary increase on Jellyfish anniversary
- Company-wide annual bonus
- 401k retirement plan
- Healthcare, vision, and dental insurance
- Short and long-term disability
- Life cover
- Work remotely for up to 60% of your days
- One paid day each month for self-development
- Access to LinkedIn Learning with unlimited online courses
- 14 weeks of paid leave for primary caregivers
- 4 weeks of paid leave for secondary caregivers
About the Company
- Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey.
- Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers.
- We foster a culture of innovation, collaboration, and continuous improvement.
- We value diverse perspectives and encourage you to bring your unique ideas.
- Together, we’ll drive success for our clients and advance the future of digital marketing.
Equal Opportunity
- All your information will be kept confidential according to EEO guidelines.