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About the Role
The Community Ambassador is responsible for delivering exceptional service to prospective and current residents to help maximize occupancy year over year. This role will guide prospective residents through the leasing process, assist in planning and participate in marketing and community events, and meet sales goals.
Responsibilities
- Understand and communicate the Housing Contract and all related addendums to prospective residents, residents, and guarantors.
- Generate new leads, complete guest cards, schedule and conduct tours, and perform lead follow-up.
- Promote the community via social media platforms and participate in on- and off-campus marketing events.
- Assist with email and text campaigns utilizing the Property Management Software.
- Maintain a positive community environment and encourage participation in Residence Life activities.
- Assist in resolving resident concerns/conflict and escalate to the appropriate manager as needed.
- Perform daily opening and closing checklists, including model & tour route inspection, and housekeeping.
- Attend and contribute to Landmark Lineup and required staff meetings.
- Respond to internet and telephone inquiries in a timely and professional manner.
- Enter Maintenance Requests as needed.
- Keep detailed activity logs in prospect and resident accounts.
- Label & log packages and send resident notifications as needed.
- Enforce community policies and procedures and report any Housing Contract violations to the Community Manager.
- Adhere and comply with corporate procedures and government laws on Fair Housing.
- Participate in all Turn-related activities including move-in & move-out days, unit inspections & trash-outs, and unit make-readies (cleaning, painting, furniture placement).
- Perform additional tasks assigned by the Community Manager.
- Participate in the on-call rotation schedule and perform after-hours lockouts as needed.
Requirements
- Must be able to communicate and manage time efficiently.
- Must be available to work an average of 15-20 hours per week, including evenings and weekends as business needs dictate.
- Must be available to work morning, evening, & weekend hours (including outside of normal operating hours).
- Must be available to work during University closings (Spring/Fall/Winter Breaks, Summer months).
- Must be available to work during the Turn period (Extended hours will be required as necessary.).
Skills
- Strong organization skills
- Dependability
- Self-discipline
- Proficient in Microsoft Office Suite or related software
- Entrata experience preferred
Location
- Remote
- Onsite
Work Type
- Part-time
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent required
- Pursuing a Bachelor’s degree in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred
About the Company
- Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity
- Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.