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About the Role
As a Field IT Technician at Team Lyders, you’ll play a critical role in maintaining and supporting the organization’s technology infrastructure. You will update systems, troubleshoot issues, and provide hands-on IT support across multiple locations. This role requires a proactive, problem-solving mindset and occasional travel to support operations.
Responsibilities
- Perform system upgrades, patches, and routine maintenance.
- Monitor and support network equipment, including switches and servers.
- Install and test POS, Music Systems, Network Switches, NVR's, and Cameras.
- Support LAN/WAN, anti-virus, Wi-Fi, and network cabling needs.
- Troubleshoot hardware, software, and connectivity issues.
- Provide both remote and onsite IT support.
- Assist with video surveillance system maintenance and troubleshooting.
- Monitor web performance, network availability, and security.
- Ensure compliance with IT policies and best practices.
Requirements
- Associate degree or equivalent required; Bachelor’s degree in Computer Science, Information Systems, or related field preferred.
- CompTIA A+ or Network+ certification (or other related IT certifications).
- Experience as a help desk technician, computer technician, field IT technician or IT support specialist.
- Strong troubleshooting skills with the ability to manage multiple tasks efficiently.
- Excellent communication skills with the ability to explain technical concepts clearly.
- Familiarity with Windows, Linux, Office 365 and email is a plus.
- Ability to thrive in a fast-paced, problem-solving environment.
- Up-to-date knowledge of emerging IT technologies and system updates.
- Must be 18 years or older.
- Ability to pass a background screening and MVR check.
- Valid driver’s license required for banking duties.
- Willingness to work weekends, evenings, and extended shifts when necessary.
- Regularly required to remain standing for long periods of time.
- Regularly required to talk and hear, verbally expressing ideas and important instructions.
- Regularly required to use hands and fingers to handle or feel; type, pick, pinch with fingers, seize, hold, grasp, or turn with hands.
- Regularly required to perceive attributes of objects and materials, such as size, shape, temperature, or texture, by touch.
- Frequently required to walk about.
- Frequently required to maintain balance while walking, standing, crouching, or running.
- Frequently required to reach up and out with hands and arms.
- Frequently required to lift and push/pull up to 40 pounds over a distance of 20 feet.
- Frequently required to climb stairs or ladders.
- Occasionally required to twist the upper torso.
- Occasionally required to stand for long periods without a break.
- Occasionally required to stoop, kneel, crouch, and crawl.
- Occasionally required to lift and push/pull up to 50 pounds over a distance of 15 feet.
Skills
- System upgrades
- System maintenance
- Network equipment monitoring
- POS installation
- Music Systems installation
- Network Switches installation
- NVR installation
- Camera installation
- LAN support
- WAN support
- Anti-virus support
- Wi-Fi support
- Network cabling
- Hardware troubleshooting
- Software troubleshooting
- Connectivity troubleshooting
- Remote IT support
- Onsite IT support
- Video surveillance system maintenance
- Video surveillance system troubleshooting
- Web performance monitoring
- Network availability monitoring
- Security monitoring
- IT policy compliance
- Troubleshooting
- Task management
- Communication
- Windows
- Linux
- Office 365
- Email support
Location
- Multiple locations
Work Type
- Field IT support
- Remote support
- Onsite support
Experience Level
- Field IT Technician experience
- Help desk technician experience
- Computer technician experience
- IT support specialist experience
Education Level
- Associate degree
- Bachelor’s degree in Computer Science
- Bachelor’s degree in Information Systems
- Bachelor’s degree in related field
- CompTIA A+ certification
- Network+ certification
About the Company
- Team Lyders operates over 230 Taco Bell locations across the Mid-West, committed to exceptional customer experiences and empowering team members to grow.
- We foster a positive work culture, value leadership, and strive for operational excellence.
- Join us to advance your career, make an impact, and grow with a team dedicated to success in the communities we serve!
- Team Lyders Payroll Inc is a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates.
- If hired, the franchisee will be your only employer.
- Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.