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About the Role

This position is responsible for a variety of facilities-related tasks, including managing mail, stocking supplies, verifying invoices, controlling security access, and providing new employee orientations. The role also involves supporting operations at multiple locations and ensuring high-quality customer service.

Responsibilities

Process incoming and outgoing mail, couriers, and office deliveries.
Open and close Facilities Centre.
Receive, open, sort, and distribute all mail, ensuring prompt notification to staff of courier packages and payments.
Monitor and prepare outgoing packages and track missing packages.
Act as point of contact for UPS and local couriers.
Weigh and package parcels and packages for send out.
Feed mail through postage machine.
Take mail directly to Canada Post drop off as required.
Flag and troubleshoot mail machine equipment issues.
Act as contact for service requests.
Notify and report facility and property-related concerns to Facilities leadership.
Identify and report operational and maintenance issues to Facilities Leadership or vendors.
Process and confirm all service requests.
Supervise building staff or vendors.
Ensure appropriate work permits and access are in place.
Provide high-quality customer service with all stakeholders.
Maintain the key-library and ensure all on-site Facilities assets are functioning.
Monitor and stock all supplies, serveries, copy/print stations, and stationery.
Place orders as necessary, flagging larger orders to Facilities leadership.
Answer all incoming calls and direct them to the appropriate destination.
Greet visitors and notify staff of their arrival, ensuring all visitors sign-in.
Monitor and maintain Facilities group email inbox and prioritize urgent messages.
Assist with scheduling of meeting rooms and catering requests.
Issue, collect, and troubleshoot access card issues.
Verify invoices, code, and send for approval.
Conduct in-office visual audit of on-site employees.
Conduct routine space walk-throughs to provide customer support and identify health and safety issues.
Provide back-up for reception breaks, lunches, and perform reception closing routines.
Ensure used meeting rooms, workspaces, and serveries have been cleaned.
Report areas that require maintenance.
Ensure sanitation products are stocked and Personal Protective Equipment is accessible.
Perform other tasks related to the position as assigned.

Requirements

Demonstrated customer service.
Proficient using Microsoft Office; particularly MS Word/Excel/Outlook.
Past record keeping/stock inventory experience would be an asset.
Previous experience dealing with vendors and suppliers.
Reception experience a definite asset.
Good written and verbal communication skills.
Excellent organizational and time-management skills.
Adaptable to changes in tasks and procedures.
Ability to multi-task in a fast-paced environment.
Strong analytical and problem-solving skills.
Strong interpersonal skills with the ability to develop and foster relationships.
Strong customer service skills with a proven ability to prioritize.
Self-driven, motivated with the ability to work independently and as part of a team.
Carries out duties with integrity and takes responsibility for actions.

Skills

Customer service
Microsoft Office
MS Word
MS Excel
MS Outlook
Record keeping
Stock inventory
Vendor management
Supplier management
Reception
Written communication
Verbal communication
Organization
Time management
Adaptability
Multitasking
Analytical skills
Problem-solving
Interpersonal skills
Relationship building
Prioritization
Self-driven
Teamwork
Integrity
Responsibility

Location

Toronto, Ontario

Work Type

Permanent Full Time

Education Level

High School Diploma

Salary/Compensations

$40,000 - $45,000

About the Company

MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties.
For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada.
MCAP originates residential mortgages exclusively through the mortgage broker channel.
MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business.
Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.

Equal Opportunity

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process.
If you require accommodation, we will work with you to meet your needs.