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About the Role

As a Controller, you will be responsible for monitoring security systems, identifying potential threats, and coordinating the appropriate response to incidents across the site. You will play a key role in maintaining site security through CCTV surveillance, access control, alarm monitoring, and effective incident coordination.

Responsibilities

Proactively monitor live and recorded CCTV footage, identify suspicious activity, record incidents and provide authorised footage when required.
Manage access control systems, investigate alarms, monitor fire and intruder alarm panels, and dispatch Security Officers where necessary.
Communicate clearly with on-site officers, the Security Manager, other control room partners and relevant external agencies to support effective incident response.
Monitor activity that may affect the site, identify potential threats and escalate concerns promptly.
Maintain accurate logbooks, incident records and control room documentation, complete CCTV audits and support compliance with site procedures.
Support emergency arrangements, evacuations and controlled movement in line with site procedures.
Contribute to the review of Standard Operating Procedures, risk assessments and control room processes.
Maintain confidentiality, follow data protection requirements and deliver a professional, customer-focused service at all times.

Requirements

Valid SIA CCTV Licence
Valid SIA Security Licence
First Aid qualification
Fire Marshal qualification
Experience in a security control room or Controller role
Confident use of CCTV, radio equipment, access control software and monitoring systems
Good IT skills, including Microsoft Windows, SharePoint, Outlook, Word and Excel
Excellent observation, communication, reporting and organisational skills
The ability to multitask, prioritise and make sound decisions under pressure
A professional, reliable and proactive approach, with strong teamwork and customer service skills
An understanding of Health and Safety, confidentiality, data protection and equality, diversity and inclusion

Skills

CCTV monitoring
Access control
Alarm monitoring
Incident coordination
Communication
Attention to detail
Decision making under pressure
IT skills
Observation
Reporting
Organisation
Multitasking
Prioritisation
Teamwork
Customer service
Health and Safety awareness
Confidentiality
Data protection
Equality, diversity and inclusion awareness

Location

London, SE1 3QU

Work Type

Full-time

Experience Level

Experienced

Education Level

First Aid qualification
Fire Marshal qualification

Salary/Compensations

£16.25 per hour

Benefits

Employee Assistance Programme – Access to confidential support and expert advice, 24/7.
ReWard Benefits Platform – Enjoy discounts on gym memberships, major retailers, travel, restaurants and supermarkets, plus cinema offers.
SIA Licence Support – Support with relevant licence costs, subject to scheme terms.
Life Assurance and Pension – Benefits designed to support your future and financial wellbeing.
Training and Career Development – Opportunities to build your skills and progress within Ward.
Employee Referral Scheme and Cycle to Work Scheme – Additional benefits to support you both at work and outside it.

About the Company

Ward Security is a leading security specialist, delivering security strategies, solutions, and services to businesses across the UK.
Our services include security personnel, CCTV security systems, property management, canine services, key holding services, response alarm systems, and more.
With over 1600+ of our amazing people operating nationally, we seek the best talent to uphold our vision: “To lead our sector by what we believe in, not our market share.”
At Ward, our people are at the heart of everything we do. We value individuals who take pride in their work, demonstrate professionalism and are committed to delivering exceptional service.
In return, we recognise and celebrate the contributions our people make, creating an environment where everyone has the opportunity to feel valued and succeed.
At Ward, we believe in investing in our people. Whether you’re starting your career in security or ready to take your next step, we’ll support you every step of the way with training, development, and clear career pathways, from frontline roles through to leadership.
Your wellbeing matters. We’re committed to supporting the mental health and wellbeing of our people through our dedicated in-house Mental Health Team and Wellbeing Platform.
We’re passionate about creating a supportive workplace where our people feel cared for, respected and empowered to thrive.

Equal Opportunity

Ward Security believes in fostering an inclusive workplace where diversity is celebrated, and every individual is valued.
We are committed to providing equal opportunities to all employees and applicants regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.
As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities.
We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.