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About the Role

The Inside Sales & Applications Specialist provides technical sales support and exceptional customer service to commercial HVAC, plumbing, and industrial equipment customers. This position serves as a primary point of contact for customer inquiries, quotations, product availability, replacement equipment, and technical assistance.

Responsibilities

Respond promptly and professionally to incoming customer calls, emails, quotation requests, product inquiries, and technical support needs.
Evaluate customer requirements and gather necessary technical information to recommend appropriate equipment and replacement solutions.
Prepare accurate quotations for commercial equipment, replacement products, aftermarket parts, accessories, and related materials.
Obtain and communicate product pricing, availability, lead times, specifications, and shipping information.
Assist customers with equipment replacements, product crossovers, discontinued models, and alternative manufacturer options.
Perform basic hydronic pump selections and assist with identifying replacement pumps, motors, seals, impellers, and related components.
Review equipment specifications, drawings, submittmits, product literature, and manufacturer selection tools to support customer requests.
Coordinate with manufacturers and suppliers to obtain technical information, product selections, pricing, and order updates.
Collaborate with warehouse personnel and internal sales teams to coordinate orders, shipments, customer pickups, and deliveries.
Maintain accurate records of quotations, customer correspondence, manufacturer responses, and order documentation.
Follow up on outstanding quotations, customer inquiries, and aftermarket sales opportunities.
Assist with resolving order discrepancies, shipping concerns, warranty requests, and product returns.
Build and maintain positive working relationships with customers, manufacturers, suppliers, and coworkers.
Identify opportunities for additional equipment sales, replacement products, and customer account development.
Escalate complex technical inquiries or application concerns to manufacturers or senior sales personnel as appropriate.
Maintain a professional, organized, and customer-focused work environment.
Perform all other duties as assigned.

Requirements

Minimum of two years of experience in inside sales, customer service, estimating, quotations, order support, or technical support within a business-to-business environment.
Strong technical aptitude and the ability to understand mechanical equipment, specifications, product applications, and replacement requirements.
Experience in commercial HVAC, plumbing, hydronics, industrial equipment, or a related technical industry, preferred.
Excellent verbal and written communication skills with a strong customer-service focus.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Proficient in Microsoft Outlook, Word, Excel, and PDF document management.
Ability to learn and navigate CRM, ERP, quotation, order-entry, and manufacturer product-selection software.
Can interpret equipment schedules, model numbers, technical literature, submittals, and basic mechanical information.
Comfortable communicating with contractors, engineers, wholesalers, service technicians, and manufacturers.
Demonstrate initiative, problem-solving abilities, and a willingness to expand their technical knowledge.
Work effectively both independently and collaboratively with sales, warehouse, and management teams.
Experience with pumps, boilers, heat exchangers, water heaters, valves, tanks, or aftermarket equipment, preferred.
Must be able to pass background and reference checks, as well as a drug test.

Skills

Technical sales support
Customer service
Quotation preparation
Product availability
Technical assistance
Mechanical equipment understanding
Commercial HVAC
Plumbing
Hydronics
Industrial equipment
Microsoft Outlook
Microsoft Word
Microsoft Excel
PDF document management
CRM software
ERP software
Quotation software
Order-entry software
Manufacturer product-selection software
Equipment schedule interpretation
Model number interpretation
Technical literature interpretation
Submittal interpretation
Basic mechanical information interpretation
Communication with contractors
Communication with engineers
Communication with wholesalers
Communication with service technicians
Communication with manufacturers
Problem-solving
Independent work
Collaborative work
Pump selection
Aftermarket equipment sales

Location

East Syracuse, New York

Work Type

Full-time

Experience Level

Minimum of two years of experience

Benefits

Employee Stock Ownership Program
Bonus Program
Tuition and Certification Fee Assistance
401k Match
Flexible Spending Account
Comprehensive Health Insurance
Life Insurance
Short & Long-Term Disability Insurance

About the Company

Syracuse Thermal Products, a division of Cummins-Wagner, is seeking an experienced Inside Sales & Applications Specialist to join our team.
Cummins-Wagner Company, Inc. is a 100% employee-owned company and a leader in the distribution and service of industrial and mechanical equipment.
Syracuse Thermal Products specializes in engineered commercial HVAC, hydronic, steam, heating, cooling, and plumbing equipment.
Our product lines include pumps, heat exchangers, boilers, water heaters, tanks, valves, and related commercial and industrial equipment.
As an employee-owned company, we offer a unique opportunity for professional growth in a collaborative, customer-focused environment.
Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office.
Their commitment to customer service was the company's impressive strength, allowing the company to grow and attract significant product lines.
Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP and sold the company to their employees in 1985.
Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction.
We appreciate the value of our impressive team and look forward to welcoming you!
As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors.
ESOP companies generally outperform non-ESOP companies.

Equal Opportunity

Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.