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About the Role

The Senior IT Operations Specialist is responsible for the reliability, security, performance, and ongoing administration of the organization’s technology environment. This role manages a broad portfolio of business-critical infrastructure, enterprise platforms, and supporting technology solutions, including cybersecurity tools, networks, servers, cloud services, business applications, and disaster recovery capabilities across multiple locations.

Responsibilities

Manage a broad portfolio of business-critical infrastructure, enterprise platforms, and supporting technology solutions.
Work closely with internal stakeholders, external service providers and front-line support.
Ensure that technology services remain secure, available, well maintained and aligned with operational requirements.
Investigate and resolve day-to-day technology incidents affecting infrastructure, platforms, connectivity, security, or business applications.
Act as a senior escalation point for complex issues that cannot be resolved by front-line support.
Plan, provision, configure, maintain and monitor server infrastructure across on-premises, cloud and remote-site environments.
Administer, monitor, and maintain cybersecurity solutions used to protect systems, users, data, devices, and networks.

Requirements

Post-secondary education in information technology, computer science, systems administration, or a related discipline, or an equivalent combination of education and experience.
Five or more years of progressively responsible experience in IT infrastructure, systems administration, enterprise applications, or technology operations.
Strong working knowledge of Microsoft 365 administration and identity services.
Experience with on-premises and cloud-based server infrastructure, virtualization, storage, backup, and recovery technologies.
Strong knowledge of wired and wireless networking, firewalls, virtual private networks, and internet connectivity.
Practical experience with cybersecurity monitoring, endpoint protection, vulnerability remediation, access controls, and incident response.
Experience developing, maintaining, or testing disaster recovery plans.

Skills

Microsoft 365 administration
Identity services
On-premises server infrastructure
Cloud-based server infrastructure
Virtualization
Storage
Backup technologies
Recovery technologies
Wired networking
Wireless networking
Firewalls
Virtual private networks
Internet connectivity
Cybersecurity monitoring
Endpoint protection
Vulnerability remediation
Access controls
Incident response
Disaster recovery plans

Experience Level

Senior

Education Level

Post-secondary education in information technology, computer science, systems administration, or a related discipline, or an equivalent combination of education and experience.

Benefits

Comprehensive Benefits Packages
Growth, Training, and Development Programs
Fun Community Events
Employee Recognition Program
Employee Referral Program
Employee Donation Matching Program
Employee Assistance Program

About the Company

As a family-based company for over 100 years, we are committed to creating and maintaining successful teams.
We recognize the invaluable contributions of our team members and prioritize their development, health, and well-being.
For generations, we’ve been in the business of building communities for people to live, work and play.
Experience what it means to be part of our family and build a career you’re proud of.

Equal Opportunity

Inclusive and Accessible Work Environment: Everyone is welcome, and we strive to make our workplace inclusive for all.