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About the Role
Senior Technical Support Engineer Passenger Cars is responsible for providing adequate service to our customers and Service Providers to maximize customer satisfaction. This includes building best-in-class regional technical capability and efficient technical operations.
Responsibilities
- Provide technical support across the UK via service portal, remote diagnostics, and onsite visits.
- Identify and report recurring, emerging, and critical faults to headquarters, driving timely resolution of quality issues.
- Lead onsite responses to escalated cases and special events, conducting technical investigation and analysis.
- Collect vehicle data and diagnostic logs to support root cause analysis with headquarters engineering teams.
- Review warranty claims from a technical perspective, ensuring repairs are accurate, justified, and align with BYD standards.
- Plan and deliver technical training, including new product launches and technician development programs.
- Develop and publish technical bulletins and typical repair case studies for the retailer network.
- Visit retailers regularly and conduct meetings and workshops with partners and headquarters to build regional technical capability.
- Audit retailer workshops for compliance with BYD standards, including special tools, equipment, and high-voltage safety requirements.
- Support senior management and key customers on complex technical escalations with clear and professional communication.
Requirements
- Bachelor’s degree or above with at least 2 years’ experience in automotive technical support; NEV/EV background strongly preferred.
- IMI Level 3 EV/Hybrid qualification or equivalent high-voltage certification required.
- Fluent English with strong cross-cultural communication and cross-functional coordination skills.
- Able to work under pressure to tight deadlines.
- Willingness to travel frequently across Europe and occasionally to China.
Skills
- Automotive technical support
- NEV/EV background
- IMI Level 3 EV/Hybrid qualification
- High-voltage certification
- Cross-cultural communication
- Cross-functional coordination
- Technical investigation
- Technical analysis
- Root cause analysis
- Warranty claim review
- Technical training delivery
- Technical bulletin development
- Workshop auditing
- High-voltage safety
- Complex technical escalations
Location
- Uxbridge, London
Work Type
- Onsite
Experience Level
- Senior
- 2 years’ experience in automotive technical support
Education Level
- Bachelor’s degree or above
- IMI Level 3 EV/Hybrid qualification or equivalent high-voltage certification
Salary/Compensations
- Performance and experience based competitive remuneration
Benefits
- 25 holidays + public holidays
- Scottish Widow workplace pension
- Commute allowance
- Salary sacrifice car scheme
- Department & company wide teambuilding events
About the Company
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.
- Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air.
- We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏