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About the Role
The Sales Representative is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded. The Sales team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of The North York YMCA Centre.
Responsibilities
- Works towards and achieves personal and team sales targets, modeling excellence in sales and service.
- Performs duties of a Membership Sales Staff in an exemplary manner as required by work volumes and scheduling needs.
- Prioritizes responsibilities to seek opportunities to initiate conversations with members and prospective members.
- Handles membership inquiries by building rapport, asking probing questions to ascertain prospective member needs and interests, and customizing facility tours to link member interests to program options.
- Demonstrates comprehensive knowledge of all programs and services, resulting in tour conversions and membership registrations.
- Assists members to understand membership options, payment plans, and types.
- Assists the centre in reducing withdrawal and expiry numbers and maintaining high member retention by addressing member concerns quickly and effectively with a socially inclusive and solution-focused mindset.
- Provides personal focus to new members and follows up after tours to ensure they receive a welcome call and are booked for relevant program training.
- Understands the Stages of Change and uses this knowledge to assist members in making a lifestyle change.
- Identifies additional fee-based programs and activities of potential interest to members, leading to additional sales revenue.
- Ensures accuracy when handling money and completing cash balancing.
- Protects the assets and information of the YMCA and its members.
- Maintains YMCA standards and acts as a positive role model for the Mission, Vision, and Commitment to Service.
- Understands and demonstrates YMCA Priority S.A.M standards and EYE standards.
- Assists members in resolving past due accounts, member concerns, and member behavior.
- Identifies options and refers potential qualified members to team leader/supervisor for membership assistance.
- Remains flexible regarding scheduling needs, understanding key times for the team including peak times, days, weeks, seasonal changes, and unexpected changes in member patterns.
- Actively participates in scheduled programs, meetings, and special events.
- Assists and encourages program members to access additional appropriate programs offered at the location in collaboration with individual program members, program volunteers, and YMCA program staff.
- Demonstrates appropriate behaviors in line with the Mission, Vision, and Values as reflected in YMCA competencies.
- Takes a member-focused approach to increase understanding of programs offered across the Association.
- Represents the YMCA and the Association in a professional manner.
- Provides leadership and support as a member of the centres’ senior staff team.
- Acts as an effective AGM as required.
- Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
- Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors, and staff.
- Performs other duties as assigned.
Requirements
- Minimum of 2 years sales and/or customer service experience.
- Previous experience in promotional sales including demonstrated skills in identifying potential customer needs and interests leading to successful up-sales, renewals, etc.
- Familiarity with personal member and payment info, including knowledge of privacy and protection requirements of such info.
- Ability to establish rapport and excellent communication with members, staff, and volunteers.
- Customer service oriented.
- Good listening skills.
- Attention to detail.
- Well-developed interpersonal and relationship-building skills.
- Excellent written communication skills.
- Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members.
- Flexibility regarding assigned working hours and work schedule required; weekday and weekend closing shifts.
- Commitment to the YMCA’s Mission, Vision and Values.
- A commitment to uphold strong, safeguarding practices that protect the safety, well-being, and inclusion of children and youth.
- YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter.
- Job offers are contingent on the successful completion of a Police Records Check.
- Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.
- The YMCA only considers applicants who are legally entitled to work in Canada.
Skills
- Sales
- Customer service
- Promotional sales
- Up-selling
- Renewals
- Privacy and protection of information
- Communication
- Interpersonal skills
- Relationship building
- Written communication
- Socially inclusive practices
- Computer proficiency
- CLASS proficiency (asset)
- Philanthropy (asset)
- Planning (asset)
- Storytelling (asset)
- Volunteerism (asset)
- CPR (asset)
- First Aid (asset)
Location
- North York
Work Type
- Hourly Contract
- Full-time
- Part-time
Experience Level
- Minimum of 2 years sales and/or customer service experience
Education Level
- Some post-secondary education in sales, marketing, promotions, retail management, or related field (asset)
Salary/Compensations
- $20.19 per hour
Benefits
- Total compensation package
About the Company
- The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities.
- We are committed to helping our employees reach their full potential and are recognized as a great place to work.
- We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.
- Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors.
- Our 2025–2030 strategic plan, Greater Together, outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.
Equal Opportunity
- The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging.
- We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team.
- As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of color, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
- If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.