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About the Role

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This program is fast-paced and touches every aspect of the business unit, allowing you to acquire proven industry knowledge, skills, and resources to develop your operations & fleet maintenance background. This job is an opportunity to learn how to manage a heavy-duty truck repair shop while being paid to train.

Responsibilities

Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
Partner with Sales staff on customer calls for new business and increased customer satisfaction.
Manage running costs and maintenance overheads, ensuring policy and processes are followed to optimize running costs and maintenance overhead.
Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Relocation within the business unit at the conclusion of the training program is required.
Performs other duties as assigned.

Requirements

1 year or more in customer service with issues resolution experience, Preferred.
Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
Basic understanding of Business Finance, controls and metrics Beginner, Required.

Skills

Detail oriented with excellent follow-up practices
Strong verbal and written communication skills
Instills commitment to organizational goals
Capable of multi-tasking, highly organized, with excellent time management skills
Able to prioritize work
Flexibility to operate and self-driven to excel in a fast-paced environment
Strong mechanical skills
Effective interpersonal skills
Excellent influencing skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team

Location

Austin, TX

Work Type

Full-time
Salaried

Experience Level

Trainee

Education Level

Bachelor's Degree

Salary/Compensations

$63K
$65K

Benefits

Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
Paid time off for vacation, illness, bereavement, family and parental leave
Tax-advantaged 401(k) retirement savings plan

About the Company

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.

Equal Opportunity

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.