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About the Role
The Supply Chain Coordinator (SCC) is a key member of Rail Modal Group's Non-Vessel Operating Common Carrier (NVOCC) operations team. Working primarily as a Documentation Specialist, the SCC ensures every shipment's processes are followed accurately from booking through final documentation. The SCC serves as the primary liaison between RMG customers and the steamship lines RMG partners with. The NVOCC function is fast-paced and handles a high volume of information and forms, so precision and attention to detail are essential. The SCC also works closely with RMG's Logistics and Operations teams to support the successful onward movement of customer cargo.
Responsibilities
- Receive, review, and process customer export booking requests.
- Validate rates, service contracts, and trade lane eligibility before booking.
- Secure vessel space with steamship lines and enter bookings into internal systems.
- Send booking confirmations, revisions, and updates to customers.
- Track bookings and shipments in transit, and alert customers to schedule changes, cutoffs, and delays.
- Resolve booking conflicts, capacity constraints, and service issues.
- Coordinate with logistics, rail, and ground teams to meet cutoffs and minimize detention and demurrage.
- Review and validate shipping instructions for compliance before carrier submission.
- Maintain export documentation, certifications, and shipment records.
- Submit Automated Export System (AES) filings.
- File and maintain rates and tariffs with the Federal Maritime Commission (FMC).
- Review draft bills of lading for accuracy and send to customers for approval.
- Process bill of lading amendments while minimizing fees and delays.
- Arrange cargo release and courier delivery of original documents to customers.
- Manage inventory and control of serialized original bill of lading forms.
- Interpret carrier contracts and tariffs to support compliance and cost control.
- Audit, approve, and dispute carrier freight invoices.
- Onboard new customers and implement customer-specific procedures.
- Perform other duties and special projects as assigned.
Requirements
- Minimum of 1 year of relevant experience in the transportation industry.
- Experience with document processing or logistics software.
- Strong technical and computer skills.
Skills
- Strong commitment to customer service.
- Exceptional attention to detail.
- Clear, professional written and verbal communication.
- Ability to meet deadlines while managing multiple priorities.
- Collaborative approach to working with other departments.
- Willingness to contribute to ongoing continuous improvement efforts.
Experience Level
- Minimum of 1 year of relevant experience
Education Level
- Bachelor's or associate degree in Business, Logistics, Supply Chain Management, or related field.