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Manage and develop assigned staff to increase productivity and maintain compliance expectations.

Communicate objectives, game plans, and other topics as assigned by Operations Management.
Develop and train staff on current duties, responsibilities, and activities to meet goals.
Review staff's basic activity daily; perform weekly monitoring and work audits.
Perform regular evaluations with staff and provide feedback, guidance, training, and disciplinary action if necessary.
Identify areas and personnel needing improvement and devise and implement solutions with management.
Ensure execution of agendas and schedules as defined by Management.
Lead by example by demonstrating a positive and enthusiastic attitude.
Utilize and conduct RIO's for each employee category to provide feedback, guidance, training, and recommendations.
Achieve personal monthly performance objectives and fulfill all RIO expectations.
Review and approve schedules and timekeeping records.
Adhere to ConServe’s Blueprint Quality Management System (QMS), Code of Conduct, and Compliance program.
Ensure all QMS work instructions, policies, and procedures regarding Frontline activities are up to date and adhere to policies.
Reinforce and retrain staff on all QMS work instructions, policies, procedures, and forms.
Perform all Payroll and Time and Attendance duties as assigned and within deadlines.
Identify and train potential candidates for advancement.
Accomplish all tasks as appropriately assigned or requested.
Perform other duties as assigned.

Six (6) months of Management or Supervisory experience.
Six (6) months of collection experience preferred.
Proven ability to achieve goals and meet deadlines.
Quick learner, adaptable to change, dependable, and self-managed.
Demonstrated experience assisting and developing subordinates or co-workers in learning new programs and processes and evaluating staff.
Ability to motivate and encourage others to excel.
Ability to learn and navigate internal collection systems.
Strong Talk-off and skip tracing abilities.
Effectively communicate with staff and upper management for feedback regarding processes used in production.
Effectively communicate with other department managers and essential personnel (such as HR, Compliance, Finance).
Ability to travel up to 10% of the time.
Ability to travel between ConServes offices as needed.
Legally eligible to work in the United States.
Ability to obtain and maintain Government Security Clearance.
Ability to obtain and maintain State Collections Licensure.
No conflicts of interest with ConServe or our Client.
Occasionally lift and/or move up to 25 pounds.
Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift).
Ability to talk and listen on a phone or in person for your entire work shift (8-, 9-, or 10-hour shift).
Ability to type on a computer for extended periods.
Ability to stand up your entire work shift (8-, 9-, or 10-hour shift).

High School Diploma or GED
Associate or bachelor’s Degree or equivalent combination of education and experience preferred

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.
ConServe is a Drug Free Workplace

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

Manager at CONTINENTAL SERVICE GROUP LLC

Manager