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About the Role

This role will drive the Sales Excellence agenda forward for a year, focusing on improving channel performance through initiatives like lead engagement, conversion, pricing compliance, and new product adoption. It offers an opportunity to make a visible and immediate impact on a strategically important acquisition channel at SumUp.

Responsibilities

Monitor and analyse key Telesales funnel performance metrics across markets, identifying trends and bottlenecks.
Proactively drive initiatives to address performance gaps and propose/coordinate improvement solutions.
Take ownership of a portfolio of channel initiatives, managing milestones, dependencies, delivery, and follow-up.
Partner with Sales leadership, Online Marketing, Product, Infrastructure, Enablement, Pricing, and Analytics teams to shape process and tooling changes.
Lead change management for new tools, processes, and KPIs, including communications, documentation, and adoption tracking.
Maintain the channel's playbooks, operating processes, and feedback loops as its single source of truth.
Shape and drive the Telesales channel strategy through quarterly planning and ongoing performance reviews.
Define direction, prioritize initiatives, and adapt the channel’s agenda using performance insights and company-wide priorities.

Requirements

Experience in sales operations, commercial operations, or revenue operations, ideally with exposure to Telesales or inside-sales channels.
Strong track record of leading cross-functional initiatives, managing dependencies, and driving execution without relying on formal authority.
Comfort using data, spreadsheets, dashboards, and CRM reports (plus basic SQL) to investigate performance trends and inform decisions.
Experience designing or improving sales processes, playbooks, and KPIs.
Good understanding of CRM systems and sales tooling.
Strong change management and adoption skills.
Ability to work confidently with AI-enabled tools and automation workflows.
Valid right to work in the UK.

Skills

Sales operations
Commercial operations
Revenue operations
Telesales
Inside-sales
Cross-functional initiative leadership
Data analysis
Spreadsheet proficiency
Dashboard creation
CRM reporting
SQL (basic)
Sales process design
Sales playbook development
KPI development
CRM systems understanding
Sales tooling understanding
Change management
Adoption tracking
AI-enabled tools
Automation workflows

Location

London

Work Type

Fixed-term, 12-month contract
Office-first setup

Experience Level

Senior

Benefits

28 days of paid leave, plus bank holidays and special leaves
Dedicated annual L&D budget
Private health insurance, including optical and dental
Salary-sacrifice commuter benefits
Retirement scheme (SumUp matches 7% when you contribute 5%)
Life insurance from MetLife for 2x your salary

About the Company

Sales Excellence is a key driver of SumUp’s Telesales acquisition strategy, playing a central role in defining the channel’s direction, driving performance improvements and coordinating the initiatives needed to turn strategic priorities into measurable business results across Europe.
The team works across functions and markets to continuously improve the channel’s key performance metrics, ensuring that strategic decisions translate into tangible improvements in day-to-day execution.

Equal Opportunity

Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.