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About the Role
This role focuses on HR and compliance for Reflexers, a large, distributed, hourly workforce. You will own worker compliance, HR, and people policy end-to-end, partnering with Product, Engineering, and Operations. The position is on the Product and Operations team, viewing compliance as part of the Reflexer experience. You will stay ahead of changing employment laws for hourly workers, such as fair workweek laws, paid sick and safe time, and reporting-time pay, and implement scalable systems. This is a hands-on role designed to grow into Head of Workforce Compliance.
Responsibilities
- Own Reflexer compliance across 34 states and DC, including wage and hour, fair workweek and predictive scheduling, paid sick and safe time, reporting-time pay, leave, and local ordinances
- Track regulatory changes and get ahead of them, especially as we expand into new states
- Own state and local employer registrations, payroll tax and unemployment insurance accounts, and required postings and notices
- Make and document policy decisions, working directly with outside employment counsel
- Own the Reflexer handbook and keep it current in every jurisdiction where we operate
- Handle the realities of a workforce that is employed by Reflex but works on retailer floors
- Co-write requirements with Product for compliance features built into the platform
- Help shape and prioritize the compliance roadmap
- Make sure our policy and our app tell Reflexers the same thing
- Manage unemployment claims, employment verifications, and separation reporting
- Oversee I-9 and employment eligibility
- Administer leaves, handle Reflexers' comp claims, and directly correspond with Reflexers on other complex cases
- Serve as the escalation point for complex Reflexer concerns and investigations
- Run regular compliance audits, drive corrective actions, and report to leadership
- Evaluate our current vendors and decide what to automate, outsource, or keep in-house
- Train Ops and Support on policy and how to apply it consistently
Requirements
- 7+ years in HR compliance or employee relations for large, frontline, hourly W2 workforces in retail, restaurants and QSR, hospitality, or similar multi-unit operations
- Deep multi-state experience, especially with fair workweek, paid leave, and wage and hour laws
- Experience working closely with outside employment counsel and translating legal advice into operational decisions
- Comfortable making decisions and knowing when to escalate
- Experience designing processes, choosing vendors, or standing up a function
- Ability to work alongside a product team and write clear requirements, or eagerness to learn
- Willingness to process claims and verifications while identifying improvements
- Cares about the experience of hourly workers
Skills
- HR compliance
- Employee relations
- Wage and hour laws
- Fair workweek laws
- Predictive scheduling
- Paid sick and safe time
- Reporting-time pay
- Leave administration
- Local ordinances
- Employer registrations
- Payroll tax
- Unemployment insurance
- Required postings and notices
- Policy development
- Employment law
- Product requirements writing
- Compliance roadmap prioritization
- Unemployment claims management
- Employment verifications
- Separation reporting
- I-9 and employment eligibility oversight
- Workers' compensation claims administration
- Compliance audits
- Vendor evaluation
- Process design
- Cross-functional collaboration
Location
- Austin, TX
- Remote
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
- Manager
Salary/Compensations
- $125,000 - $140,000
Benefits
- Equity grant
- Full health, vision, and dental benefits
- Flexible vacation policy
About the Company
- Reflex is a marketplace for flexible retail work, enabling brands to supplement their core store teams during peak labor needs. Reflexers are W2 employees who work shifts at retail partners' locations. Over the past year, more than 10,000 Reflexers worked shifts in over 30 states.