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About the Role
The Senior Sales Manager plays a critical role within the In-Venue Sales organization, driving sales efforts for an assigned hotel and generating Scope of Work and Contracts for leads. This position focuses on moving leads through the sales funnel and handling large-scale production sales for the designated property.
Responsibilities
- Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
- Generate and revise scope of work, quotes, proposals, & contracts based on client needs for AV products and services.
- Follow the Catalyst Sales Process, including lead prequalification, quote generation, contract confirmations, pricing and service negotiations, and follow-up.
- Maintain deep knowledge of Pinnacle Live’s products and offerings, demonstrating a passion for learning new technologies.
- Provide hotel leads with necessary resources, such as layouts, renderings, visuals, and product suggestions.
- Enter client information into Pinnacle Live’s CRM platform.
- Develop and drive an individual sales strategy, including funnel and sales activity reporting.
- Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
- Build outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
- Represent Pinnacle Live and the hotel during site visits, planning meetings, and pre-convention and debrief meetings.
- Deliver "Gold Standard" customer experiences throughout the sales process, event execution, and post-event follow-up.
- Manage accurate and timely billing of events and clients.
- Perform other duties as assigned.
Requirements
- Minimum of three (3) years of experience in a customer service facing role.
- Minimum of two (2) years of experience in a hospitality sales leadership role.
- Proficiency in CRM platforms, with the ability to generate high-quality insights into sales activity and progress.
- Ability to perform each essential duty satisfactorily.
- Ability to make reasonable accommodations for individuals with disabilities to perform essential functions.
Skills
- Highly skilled communicator
- Exceptional interpersonal and relationship-building skills
- Highly skilled at project management
- Proven success working in a fast-paced environment
- Problem solver mindset
- Strong organizational skills
- Highly skilled customer service mindset
- Very strong time management skills
- Ability to work on multiple projects effectively
- Strong business communication skills
- Strong presentation skills
- Strong writing skills
- Ability to manage multiple communication platforms effectively
- Exceptional relationship builder, internally and externally
- Customer Service
- Attention to Detail
- Effective Communicator
- Job Knowledge
- Product Knowledge
- Solution-Minded
- Organizational Skills
- Presentation Skills
Location
- New York City
Work Type
- Full-time
Experience Level
- Senior
- 3+ years customer service experience
- 2+ years hospitality sales leadership experience
Education Level
- Bachelor's degree in business or related field
Salary/Compensations
- $74,520.00 - $93,150.00
About the Company
- Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America.
- We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline.
- Our core values are: Excellence is our attitude. Innovation is our mindset. Our people make the difference.
- We are committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.
Equal Opportunity
- Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.
- Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.
- Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions.
- We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.
- We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
- Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members.
- We strive to create an environment where we actively embrace all forms of diversity.