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About the Role
Under the supervision of the Referrals Manager, the incumbent is responsible for expediting routine matters necessary to the daily operation of the Referrals Department.
Responsibilities
- Provides secretarial support to the Referrals Manager and other staff of the Referrals Department, by performing routine clerical and office functions.
- Develops and maintains a cohesive, team-oriented atmosphere with physicians, nurses, and ancillary staff.
- Assists in the preparation of budgets and reports by managing department office supplies.
- Follows through on various program projects as assigned by the Referrals Manager.
- Organizes and maintains various files as directed by Referrals Manager.
- Drafts correspondence for management.
- Processes and files all incoming and outgoing department mail.
- Records minutes for department and collaborative team meetings.
- Serves as a liaison between patients, offsite referral offices and SNHS.
- Conducts follow-ups between referring providers' offices, patients, and insurance companies.
- Ensures receipt of records from offsite referral offices and conducts follow-ups as necessary with the appropriate personnel.
- Upholds and promotes the value and integrity of the Seneca Nation Health System's mission.
- Promotes SNHS in a positive manner.
- Provides team collaboration through a trauma-informed lens by incorporating key principles of physical and psychological safety, trustworthiness, transparency, collaboration in decision-making, empowerment of co-workers, and respect for diversity.
- Participates and completes all mandatory staff meetings, trainings, and in-services.
- Adheres to all policies and procedures of the department, Seneca Nation, and SNHS.
- Works to promote cooperative staff efforts to provide and maintain high quality service to patients, physicians, and other staff to assure quality patient care.
Requirements
- High School Diploma or equivalent is required.
- Associate's Degree in Office Administration or Business Administration is preferred.
- 2 years of office management experience or related experience.
- Experience working in a mental health facility, hospital, medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health is preferred.
Skills
- Excellent oral and written communication skills.
- Excellent organization and time management skills.
- Ability to handle confidential information with discretion.
- Computer proficiency.
Experience Level
- 2 years of office management experience or related experience.
Education Level
- High School Diploma or equivalent
- Associate's Degree in Office Administration or Business Administration
Benefits
- Monday - Friday (No weekends and no holidays)
- Health, dental, and vision full coverage for individual - Family option available
- Short term/long term disability options
- Vacation (annual) + PTO (accrued weekly)
- 16 paid holidays in the calendar year
- 401K - 5% matching
- Parental, medical, education, bereavement leaves
About the Company
- Upholds and promotes the value and integrity of the Seneca Nation Health System's mission.
- Promotes SNHS in a positive manner.