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About the Role
The Trainer is a pedagogical and platform expert responsible for empowering clients to master the platform and methodology, driving long-term engagement. This role owns the 'One-to-Many' offer, ensuring clients have the knowledge and confidence for project success by developing a scalable learning ecosystem. The Trainer collaborates with Customer Success and Product teams to align training with client needs.
Responsibilities
- Master the platform's core user experience and the Collaborative Learning methodology within 1 month.
- Become a platform expert (user & admin perspective) and get certified on the methodology within 1 month.
- Shadow existing Stadium webinars and Academy workflows within 1 month.
- Connect with colleagues worldwide through virtual coffee chats and team-building activities within 1 month.
- Host Stadium webinars and receive peer feedback within 3 months.
- Identify and execute updates on the Engagement Academy to align with product releases within 3 months.
- Define quarterly priorities in relation to the Support & Services roadmap within 3 months.
- Contribute to the internal knowledge base (Confluence) to share best practices within 3 months.
- Lead a project to improve the One-to-Many strategy within 6 months.
- Participate in Discovery Meetings with Product Managers to share client usage insights within 6 months.
- Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog within 6 months.
- Build new processes and update Confluence with team information within 6 months.
- Onboard and mentor new Trainers, teaching them to turn platform features into compelling learning stories within 12 months.
- Take full ownership of a recurring team pillar within 12 months.
- Develop advanced toolkits and training paths based on successful client use cases within 12 months.
Requirements
- 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care.
- Excellent overall writing skills in a number of different styles/tones.
- Impeccable spelling and grammar in German, English, and French.
- Recognized listening and teaching skills.
- Ability to express ideas clearly and concisely, both in writing and orally.
- Proactive and prefer working in a strong results-oriented culture.
- A past experience in the learning industry is a plus.
- Enthusiasm for the working environment.
Skills
- Platform expertise
- Pedagogical expertise
- Collaborative Learning methodology
- Training delivery
- Content development
- Scalable learning ecosystem development
- Client engagement
- Writing skills (German, English, French)
- Spelling and grammar (German, English, French)
- Listening skills
- Teaching skills
- Clear and concise communication (written and oral)
- Proactiveness
- Results-oriented
- Knowledge base contribution (Confluence)
- Mentoring
Location
- Total work from home possible anywhere in Germany
Work Type
- Work From Home perks
- Total work from home possible
Experience Level
- 3+ years of experience
Salary/Compensations
- Base salary
- Variable component
- Equity
Benefits
- Work From Home perks
- 1 month parental leave for the second parent
- Flexible hours
About the Company
- 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth.
- With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training.
- 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
- 360Learning powers the future of work at 1,700 organizations.
- Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Equal Opportunity
- Learning Includes Everyone.
- In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion.
- Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate.
- Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment.
- We want to learn from and with you!