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About the Role
Provide first-line technical support to end-users, troubleshoot hardware and software issues, and resolve technical problems within established SLAs. Assist users with setup and configuration, document incidents, and develop knowledge base articles.
Responsibilities
- Provide first-line technical support to end-users via various communication channels, including phone, email, chat, or in-person.
- Respond to user inquiries, troubleshoot hardware and software issues, and provide resolutions within established service level agreements (SLAs).
- Identify, diagnose, and resolve technical problems related to computer systems, software applications, network connectivity, and other IT-related equipment.
- Assist users in setting up and configuring workstations, printers, peripherals, and other IT devices.
- Document and maintain accurate records of reported incidents, inquiries, and solutions in the helpdesk ticketing system.
- Develop and maintain knowledge base articles, user guides, and FAQs to facilitate self-help and user education.
Requirements
- Some experience with Microsoft Windows support (10/11 Server 2012/2019).
- PC/network connectivity knowledge (Ethernet, TCP/IP).
- Proven experience working in a helpdesk or technical support role.
- Strong knowledge of computer hardware, software applications, operating systems, and network troubleshooting.
- Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Customer-focused attitude and strong commitment to delivering high-quality support.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Advanced troubleshooting capabilities.
- Multi-tasking skills.
- Customer orientation and great communication skills.
- Mac OS X ,Linux knowledge – an advantage.
- Customer orientation and great communication skills.
- Must be eligible to work in the United States without sponsorship from an employer now or in the future.
Skills
- Microsoft Windows support
- PC/network connectivity
- Ethernet
- TCP/IP
- Helpdesk support
- Technical support
- Computer hardware troubleshooting
- Software application troubleshooting
- Operating system troubleshooting
- Network troubleshooting
- Communication skills
- Customer service
- Problem-solving
- Troubleshooting
- Multi-tasking
- Mac OS X
- Linux
Location
- Redwood City, California US
Work Type
- Full-time
Experience Level
- Entry-Level Position
Salary/Compensations
- $24/hr - $29/hr
Benefits
- Healthcare benefits
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Stock awards
- Employee stock purchasing plan
About the Company
- At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
- Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
- This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
- We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
- What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
- If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Equal Opportunity
- EOE M/F/Veterans/Persons with disability
- All your information will be kept confidential according to EEO guidelines.