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About the Role
We are seeking an individual who enjoys problem-solving, learning new systems, and improving processes to join our Client Team. This role goes beyond traditional reservations, focusing on becoming an expert in our core business systems, collaborating across teams, and enhancing our use of technology.
Responsibilities
- Become an expert in Tigerbay, our reservations platform, and assist colleagues in maximizing its use.
- Set up and maintain tours in the reservations system, ensuring accuracy of pricing, availability, and information for client bookings.
- Facilitate accurate information flow between Tigerbay and HubSpot, our CRM platform.
- Identify opportunities to streamline processes, reduce manual tasks, and explore automation and AI solutions.
- Support and train colleagues, becoming a reliable resource for the business.
- Assist the aviation lead with group flights, airline communications, and travel arrangements.
- Provide support to the wider team as needed.
Requirements
- 2-3 years of experience in travel reservations, operations, or a similar role is ideal.
- Enjoy learning new technology and systems.
- Enjoy solving problems and finding better ways of working.
- Possess strong Excel skills and comfort working with data.
- Have a keen eye for detail and a commitment to accuracy.
- Ability to manage competing priorities and remain calm under pressure.
- Communicate clearly and enjoy collaborating with diverse individuals.
- Be proactive, curious, and willing to take initiative.
Skills
- Excel
- Reservations platforms
- CRM systems
- Airline operations
Location
- International
Work Type
- Full-time
Experience Level
- 2-3 years
Benefits
- Full training on systems
- Opportunity to build specialist expertise
- Chance to make a genuine impact
About the Company
- Martin Randall Travel is growing internationally, investing in technology, and finding smarter ways of working.
- We are investing in our systems, exploring new technology, and expanding our international presence.
- We are a team of people who are passionate about travel, knowledgeable, and enjoy working together.