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About the Role
Lead a collection of premium Reformer Pilates studios in Balham, taking ownership of the team, timetable, and day-to-day operations in a multi-studio leadership role. This is a hands-on people leadership role focused on setting standards, developing instructors, and building a strong studio community.
Responsibilities
- Lead, motivate, and develop the studio team, including supervisors and instructors.
- Set clear expectations, standards, and accountability with regular check-ins and feedback.
- Create a positive and supportive team culture.
- Be visible on the floor, leading by example on service and studio standards.
- Own the team rota, ensuring all shifts are covered.
- Build and manage the class timetable, balancing member demand, instructor availability, and class mix.
- Manage instructor cover, holiday requests, and last-minute changes.
- Utilize attendance and booking insights to optimize the timetable.
- Mentor and support instructors, observing classes and providing constructive feedback.
- Collaborate with master trainers on concept-specific training and class standards.
- Help instructors develop their skills and identify future talent.
- Oversee the day-to-day running of the studio, including presentation, cleanliness, equipment, and maintenance.
- Ensure health & safety and operational compliance.
- Deliver a consistent member experience and resolve issues promptly.
- Communicate with the Head of Operations, flagging issues and following through to resolution.
- Drive local marketing activity to increase awareness and bookings.
- Build partnerships with local businesses and residential communities.
- Plan and execute events, pop-ups, and community initiatives.
- Identify new opportunities to grow the studio's community.
Requirements
- Experienced managing a Pilates, reformer, boutique fitness, or wellness studio.
- Proven track record of leading supervisors and instructors.
- Confident people leader who creates structure, accountability, and a strong team culture.
- Experienced in building rotas and class timetables, ideally across multiple studios or concepts.
- Understands great reformer teaching and can provide credible, constructive feedback to instructors.
- Community-minded and creative, with ideas for local partnerships and events.
- Organized, calm under pressure, and adept at problem-solving.
- Takes ownership and is proactive.
- Service-led with genuine care for members and the team.
- Flexible to work early, late, and weekend shifts.
- Experience with booking platforms such as Mindbody, Momence, or MarianaTek is desirable.
- A Pilates or reformer qualification is a plus but not essential.
Skills
- People Leadership
- Team Development
- Rota Management
- Timetable Management
- Instructor Mentorship
- Operational Management
- Health & Safety
- Member Experience
- Local Marketing
- Community Partnerships
- Event Planning
- Problem Solving
- Communication
Location
- Balham
Work Type
- Full-time
- 40 hours per week
Experience Level
- Experienced
Salary/Compensations
- £40,000 - £45,000
About the Company
- A London Reformer Pilates brand with premium studios and brilliant instructors.
- A growing company that values ownership, autonomy, and delivering results.
- Offers visible work and career progression opportunities.