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About the Role
Design, build, and support modern automation solutions to improve business efficiency, reduce manual effort, strengthen operational control, and enable the safe use of AI. This role will facilitate the development of reusable automation and integration patterns using Microsoft Power Platform, Co-pilot Studio, Azure integration services, APIs, and other enterprise tools. The successful candidate will collaborate with business teams, IT, data owners, security, and compliance stakeholders to identify opportunities, design practical solutions, and deliver governed automation that is reliable, supportable, and scalable. The initial focus will be on modernizing a business-critical automation process, with the potential to grow into a wider capability for AI-assisted integration, workflow automation, and process improvement across multiple business areas.
Responsibilities
- Design, build, and support automation solutions using Microsoft Power Platform, Co-pilot Studio, Power Automate, Dataverse, Azure Logic Apps, Azure Functions, and related technologies.
- Create AI-assisted and rules-based workflows that improve business processes while preserving appropriate human review, approval, and control.
- Develop reusable patterns for workflow orchestration, case management, exception handling, approvals, audit trails, and operational reporting.
- Utilize Co-pilot Studio and AI agents where they add practical value, including guided triage, summarization, user assistance, evidence generation, knowledge retrieval, and controlled action execution.
- Design integrations between Microsoft 365, business applications, customer service platforms, data platforms, workflow tools, and internal APIs.
- Build or configure connectors, APIs, webhooks, event-driven workflows, and data exchange patterns.
- Work with technical teams and system owners to understand existing applications, data flows, integration contracts, and operational dependencies.
- Ensure integrations are secure, reliable, and supportable, with appropriate authentication, authorization, error handling, monitoring, logging, and retry logic.
- Work with stakeholders to identify automation opportunities, map current processes, assess risks, and design improved future-state workflows.
- Translate business needs into clear requirements, prototypes, solution designs, and delivery plans.
- Design practical user experiences for operational teams, including Power Apps, dashboards, case views, workflow status screens, and exception queues.
- Ensure users have clear visibility of progress, outstanding actions, approvals, service levels, and audit evidence, with the ability to safely review, approve, retry, or escalate actions where appropriate.
- Work with IT Security, Privacy, compliance, and platform owners to ensure solutions meet security, governance, audit, and data protection requirements.
- Apply appropriate controls for data access, role-based permissions, connector usage, environment management, and data loss prevention.
- Ensure solutions are documented, monitored, and supportable before production release, including runbooks, architecture diagrams, integration specifications, and handover material.
- Partner with teams across IT and the business, communicating technical concepts clearly and acting as a trusted advisor for AI-enabled automation and process modernization.
Requirements
- Hands-on experience designing, building, or operating AI agents or autonomous workflows in a production or controlled enterprise environment.
- Hands-on experience working with APIs, connectors, webhooks, or other system-to-system integration methods.
- Experience delivering production solutions with appropriate authentication, authorization, error handling, monitoring, logging, and operational support arrangements.
- Ability to understand existing applications, data flows, and integration dependencies and translate business requirements into clear technical designs.
- Experience of structured testing, technical documentation, and controlled deployment or release management.
- Ability to work effectively with business stakeholders, application owners, infrastructure teams, and control functions such as Cyber Security, Privacy, or Risk.
- Strong analytical and troubleshooting skills, with a pragmatic and delivery-focused approach.
- Ability and willingness to develop further expertise in AI agents, Co-pilot Studio, Azure integration services, and related emerging technologies.
- Pragmatic and delivery-focused, with the ability to balance speed, quality, and risk.
- Curious about AI and automation, but realistic about where AI should and should not be used.
- Comfortable working with ambiguity, legacy systems, and incomplete documentation.
- Strong sense of ownership and accountability.
- Able to build trust with both technical and business stakeholders.
- Detail-oriented, especially around auditability, supportability, and operational risk.
- Collaborative, patient, and able to bring people together around a shared solution.
- Keen to create reusable patterns rather than one-off fixes.
Skills
- Microsoft Power Platform
- Co-pilot Studio
- Power Automate
- Dataverse
- Azure Logic Apps
- Azure Functions
- APIs
- Webhooks
- Event-driven workflows
- Data exchange patterns
- Microsoft 365
- Business applications
- Customer service platforms
- Data platforms
- Workflow tools
- Internal APIs
- Connectors
- Authentication
- Authorization
- Error handling
- Monitoring
- Logging
- Retry logic
- Power Apps
- Dashboards
- Case views
- Workflow status screens
- Exception queues
- IT Security
- Privacy
- Compliance
- Data protection
- Role-based permissions
- Connector usage
- Environment management
- Data loss prevention
- Runbooks
- Architecture diagrams
- Integration specifications
- Handover material
- AI agents
- Autonomous workflows
- System-to-system integration
- Structured testing
- Technical documentation
- Deployment management
- Release management
- Analytical skills
- Troubleshooting skills
- Microsoft enterprise environments
- SharePoint
- Autonomous triggers
- Multi-step agent workflows
- Multi-agent orchestration
- Human-in-the-loop controls
- Agent identity
- Observability
- Lifecycle management
- Microsoft Entra Agent ID
- Microsoft Agent 365
- Azure integration services
- API Management
- Event Grid
- Service Bus
- Microsoft Foundry
- Custom connectors
- Managed identities
- Service principals
- OAuth
- Source control
- CI/CD pipelines
- Salesforce
- ServiceNow
- Jira
- Zendesk
- Teams
- Data warehouses
- ERP systems
- Line-of-business applications
- Prompt injection
- Excessive agency
- Tool misuse
- Data leakage
- Principle of least agency
- Claude Enterprise
- Gemini Enterprise
- Microsoft certification
- AI-agent development
Education Level
- Relevant Microsoft certification or applied-skills evidence in Power Platform, Azure integration, Co-pilot Studio or AI-agent development.
About the Company
- Purpose: Creating New Worlds with Boundless Imagination to Enhance People’s Lives.
- Values: Deliver Unforgettable Experiences, Embrace Challenges, Act Swiftly, Stronger Together, Continuously Evolve, Cultivate Integrity.