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About the Role
The Warehouse Operations Manager (Site Manager) is responsible for ensuring operations run smoothly, safely, and efficiently by leading the fleet operations team in Berlin. This role combines people management with process improvement and execution, playing an integral part in Voi’s performance.
Responsibilities
- Supervise and ensure high performance in teams, fostering teamwork and belonging across all warehouses.
- Ensure best-in-class standards for scooters, providing the highest service for end users.
- Collaborate with internal stakeholders to plan and structure workflow in the field and warehouses, including shift planning, performance follow-up, and SOP implementation.
- Work hands-on with vehicle maintenance and repairs to ensure high quality, extend vehicle lifetime, and minimize costs.
- Act as a safety role model and actively create and maintain a safe work environment.
- Manage all people in the warehouses.
- Serve as the point of contact for external parties such as 3PLs, landlords, staffing agencies, and local business associations.
- Collaborate with Talent Acquisition in screening and interviewing new team members, owning their onboarding and training.
Requirements
- Strong people leader who thinks in processes, stays calm under pressure, and is hands-on when needed.
- Experience in complex, fast-paced operations with many stakeholders and projects.
- Fluent English and German (at least B2/C1).
- 3+ years of experience leading larger teams (ideally 50+ people), including leading Team Leads or supervisors.
- Proven end-to-end people management experience: performance management, feedback, engagement, conflict resolution, and disciplinary processes.
- Systematic, structured approach to building, scaling, and following up on processes.
- Excellent communication skills and ability to build relationships and create transparency, including with employee representatives.
- Strong project management skills and end-to-end ownership.
- Working knowledge of German labor law basics (working time, breaks, shift planning).
- Good command of digital work tools (MS Office, G Suite, ERP systems) and data tools (e.g., Tableau).
- Solid understanding of business, financial, and leadership principles.
Skills
- People management
- Process improvement
- Process execution
- Team leadership
- Performance management
- Feedback
- Engagement
- Conflict resolution
- Disciplinary processes
- Communication
- Relationship building
- Transparency
- Project management
- Digital work tools (MS Office, G Suite, ERP systems)
- Data tools (e.g., Tableau)
- Business principles
- Financial principles
- Leadership principles
- 3PL or supplier management
- Logistics
- Mobility
- Bike sharing
- Retail
- Automotive
- Works Council collaboration
- Knowledge of Berlin
- German labor law basics
Location
- Berlin
Work Type
- Full-time
Experience Level
- 3+ years of experience leading larger teams
Benefits
- 30 vacation days per year
- Annual benefit allowance
- Allianz pension
- Urban Sports Club membership
- Free use of vehicles via Voi4Business
- Employee options program
About the Company
- Voi is Europe's #1 micromobility company.
- Our mission is to build something meaningful for society.
- We are focused on developing the micromobility industry in Germany.