Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Team Leader - 101 New Cavendish role.
Rezi rewrites your resume against ST James Facilities's job description. Free.
Tailor your resume to this Team Leader - 101 New Cavendish role.
Rezi rewrites your resume against ST James Facilities's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Team Leader - 101 New Cavendish posting at ST James Facilities — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Team Leader - 101 New Cavendish posting at ST James Facilities — free, in seconds.
About the Role
The Team Leader will manage and lead the Front of House (FOH) team, ensuring exceptional customer service and maintaining the reception area and client-facing environments. This role involves representing St James and its clients, overseeing daily operations, and contributing to the overall efficiency and professional image of the building.
Responsibilities
- Take full ownership of the reception and all associated areas.
- Ensure the reception area is kept in impeccable order, liaising with relevant departments.
- Collate and deliver accurate reports as requested by the client and senior management.
- Review existing standards and procedures, implementing new best practices for Front of House Services.
- Produce, manage, and operate the reception rota, arranging cover for absences.
- Manage and promote the implementation of software system changes, upgrades, or advancements.
- Ensure the team functions to professional standards, providing a high level of customer focus.
- Ensure the team is correctly attired and projects a professional image.
- Maintain the visitor electronic pass system and client-facing areas, including fault reporting.
- Attend and take minutes at management meetings when required.
- Participate in interviewing potential team members.
- Meet and greet all guests and visitors, ensuring exceptional service.
- Assist guests, visitors, occupiers, and clients with queries, comments, and suggestions professionally.
- Receive and answer calls promptly and efficiently, transferring calls as appropriate.
- Manage difficult or distressed callers calmly and professionally.
- Report accidents or incidents where appropriate.
- Perform administrative duties including word processing, photocopying, ordering stationery, post, couriers, and facilities management tasks.
- Assist the Building Manager with operational matters, reports, and stakeholder updates.
- Lead, manage, and develop the FOH team.
- Conduct annual appraisals and performance management for the FOH team.
- Identify training needs and assist in the skills development of the FOH team.
- Adhere to St James policies, procedures, and code of conduct.
- Be fully conversant with emergency procedures related to Health & Safety.
- Ensure compliance with all current statutory legislation regarding health and safety and the environment.
- Perform any other duties necessary to support the client, customer, colleagues, and St James.
- Create, organize, and lead events.
- Create and present ideas to the client.
- Manage events within budget and track expenses.
Requirements
- Previous experience in managing and leading a team.
- Proven working knowledge of customer service experience.
- Previous experience in a similar corporate background is essential.
- Excellent command of the English language, both verbal and written.
- Working knowledge of IT with experience of using Microsoft Office.
Skills
- Management skills
- Collaborative approach
- Good interpersonal skills
- Flexibility to work with a range of styles and personalities and according to business demands
- Excellent customer service skills
- Strong efficiency
- Motivation
- Excellent punctuality
- Outgoing and “can do “attitude
- Innovation
- Creativity
- Tact
- Diplomacy
- Proactive
- Helpful
Location
- Reception desk
- Client Building
Work Type
- Permanent
- Full-time
Experience Level
- Team Leader
- Management
About the Company
- St James