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About the Role
As a Pharma Operations Coordinator - Import, you will ensure the smooth and timely processing of time-critical pharmaceutical imports, guaranteeing the safe and compliant movement of temperature-sensitive healthcare products according to Good Distribution Practice (GDP) standards. You will optimize and document operational processes, maintain compliance, and build strong customer relationships through proactive communication and high-quality service.
Responsibilities
- Coordinate international import shipments across air, ocean, and road freight, ensuring timely and efficient delivery
- Manage customer relationships by providing exceptional service, support, and logistics expertise
- Oversee customs clearance activities and ensure compliance with all applicable regulations and standards
- Monitor shipment progress, proactively address delays or issues, and communicate updates to customers and stakeholders
- Prepare accurate and profitable quotations aligned with customer requirements
- Coordinate bookings and maintain effective communication with customers, agents, carriers, suppliers, and service providers
- Ensure adherence to customer SOPs, company KPIs, quality standards, and billing requirements
- Maintain compliance with GDP, GMP, Dangerous Goods, eQMS, and other regulatory requirements, including temperature-controlled shipments
- Support continuous improvement through process optimization, documentation, compliance training, and knowledge sharing
Requirements
- 5+ Years experience in a Freight Forwarding role with vast knowledge of end-to-end processes
- Working experience in international forwarding
- Previous experience with time critical / temperature controlled GDP shipments an advantage
- Fluent English skills
- Negotiation skills and excellent communication skills
- CargoWise knowledge is a plus
Location
- Chicago
Work Type
- Full-time
Experience Level
- 5+ Years
Benefits
- Private healthcare through BUPA (medical and dental) after a qualifying period
- Access to an Auto Enrolment Pension Plan with 4% employee and 4% employer contributions
- Life Assurance equal to 2x your annual salary
- 26 days of annual leave
- Eyecare vouchers
- Cycle to Work scheme
- Five paid volunteer hours per year
About the Company
- AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods.
- For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine.
- Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget.
- With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.