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About the Role

The Partner Solutions Lead defines and delivers the SMB Partner Solutions strategy for UK & Ireland, acting as the product lead for partner-facing propositions and experiences. This role drives partner growth, platform adoption, and customer outcomes while supporting technology transformation and ensuring compliance.

Responsibilities

Define and deliver the SMB Partner Solutions strategy for UK & Ireland.
Build strong relationships with key banking and ISO partners to support growth and engagement.
Drive partner adoption of strategic products, services and platforms.
Support the migration of partner portfolios from legacy experiences.
Reduce partner-led attrition and dormancy across the back-book portfolio.
Monitor partner performance and identify opportunities to improve commercial outcomes.
Ensure partner propositions comply with regulatory, legal and scheme requirements.
Own and prioritise the Partner Solutions roadmap, delivering commitments against agreed timelines.
Collaborate across Product, Technology, Commercial and Operations teams to achieve business objectives.

Requirements

Experience in similar business product services and/or external customer/market experience.
Experience in a software development environment or in a professional services role.
Direct experience with doing software development, testing and/or business analysis.
Experience with Agile software products and delivery methodology.

Skills

Broad yet in-depth expertise and unique knowledge.
Ability to set and ensure success of company objectives and principles.
Achieve goals in creative and effective ways within complex and difficult environments.
Ownership of a function, major account or matrix management responsibilities.
Strengthen relationships, expand the business through key initiatives.
Lead matrix teams on complex projects.
Works on issues that impact design/selling success or address future concepts, products, or technologies.
Creates formal networks with key decision makers.
Serves as external spokesperson for the organization with key accounts, agencies, partners, vendors, and sales prospects.
Exercises wide latitude in determining objectives and approaches to critical assignments.

Experience Level

Typically Minimum 10+ Years Relevant Exp

Education Level

Bachelor's Degree
Relevant Experience or Degree in: Business or Computer Science; Combination of relevant training and/or experience in lieu of degree
Master's Degree
MBA